Centah Inc. Is Hiring A Bilingual (Spanish/English) Customer Service Representative (WFH/Hybrid)

Join our team in this dynamic hybrid position — work from home only after meeting certain criteria and completing a 2-week in-office onboarding/training period. 🏡

Who is Centah? 🤝

Acquired by Financeit in 2017, Centah is a leading lead and workflow management company serving some of North America's largest home improvement businesses. Our platform facilitates the distribution and management of leads, contributing to over $3 billion in annual sales. Central to our operations is a full-service contact center located in Fort Lauderdale, Florida, specializing in inbound and outbound support tailored for the home improvement industry.

Our Call & Contact Centers serve as the main touchpoint for customers, ensuring expectations are met and smoothly managed throughout the project lifecycle.

About the Role 📝

We are seeking an enthusiastic and self-motivated Customer Service Representative to become part of our vibrant team. This role requires adaptability in a fast-paced environment, a keen willingness to learn, and the ability to effectively communicate and assist customers with courtesy and professionalism. A positive attitude and excellent communication skills are essential to deliver outstanding service and ensure customer satisfaction.

Responsibilities 👍

• Answer incoming calls and respond to customer requests
• Work efficiently in a fast-paced environment
• Book appointments with high data accuracy
• Maintain excellent written and verbal communication skills consistently
• Identify and escalate issues to supervisors when necessary
• Adapt to rapidly changing guidelines and customer needs
• Explain procedures, answer questions, and provide relevant information to clients
• Adhere to standards and guidelines to maintain and improve quality results

Requirements ✅

• High school diploma or G.E.D
• Preferred: Minimum one year of experience in an inbound/outbound call center or retail environment
• Excellent oral and written communication skills
• Ability to multitask: speaking on the phone, using the computer, and typing concurrently
• Typing speed of at least 25 words per minute (preferred)
• Proven experience in delivering exceptional customer service while maintaining quality standards
• Ability to pass a background check
• Fluency in both Spanish and English (speaking, reading, and writing)

Benefits 🎁

• Opportunity to continue working from home in our post-pandemic workplace
• Medical, Dental, and Vision insurance eligibility after 60 days of continuous employment
• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service with company matching up to 4%
• Paid Time Off: Earn 10 days per year after a 90-day probationary period
• $200 Monthly Incentive Bonus Plan
• Weekly/monthly gift card drawings and contests for meeting goals
• Career learning and development programs
• Casual dress code

🧑‍💼 Financeit is an equal opportunity employer. Accommodations are available upon request for candidates participating in all stages of the recruitment process.

Next Steps 🚀

If you find this opportunity exciting, we want to hear from you! Please submit your application, and we will contact you if you are selected for a phone interview. Good luck! 🍀