Lensa Is Hiring A Bilingual Senior Customer Coordinator

Bilingual (Spanish) Senior Customer Coordinator (Work from Home) 🏠

Lensa is a career platform dedicated to helping job seekers find great opportunities across the US. Please note that Lensa is not a staffing firm or agency and does not hire directly; instead, we promote jobs on LinkedIn on behalf of our clients, recruitment agencies, and marketing partners. Clicking "Apply Now" or "Read more" redirects you to the employer’s site, where any collected information is governed by their terms and privacy policies.

Position Overview

We're seeking a Bilingual Senior Customer Coordinator to handle inbound and outbound calls related to consumer deposit accounts. This role involves servicing customers in both English and Spanish, emphasizing customer satisfaction and recovery efforts while maintaining long-term relationships.

Responsibilities ✨

• Manage inbound and outbound collection and recovery calls 📞
• Service customers in English and Spanish 🌎
• Perform detailed account research 📝
• Overcome objections and educate customers about their accounts 💬
• Follow company guidelines and procedures through various training methods 📚
• Participate in team meetings 🤝
• Update account information and document activities accurately 🖥️
• Consistently meet or exceed performance metrics and comply with regulatory standards 🎯

Assessment Requirement ✅

Candidates must complete a language assessment to demonstrate bilingual proficiency.

Basic Qualifications 🌟

• High School Diploma, GED, or equivalent certification 📜
• At least 3 years of Customer Service or Call Center experience 📞
• At least 1 year of experience with Google Suite or Microsoft Office 💻
• Fluent in both Spanish and English 🗣️

Preferred Qualifications 🌟

• 4+ years of Customer Service or Call Center experience 🏆
• At least 1 year in the Financial Industry 💰
• At least 1 year of Collections experience 💼

Work From Home Technology Requirements 💻

• Secure, noise-free home office environment 🔒
• Reliable private internet connection (non-cellular) 📶
• Ownership of a password-protected private network 🛡️
• Internet provided by Cable or Fiber ISPs; hotspots and satellite services are not permitted 🚫
• Minimum download speed of 5 Mbps (10+ Mbps preferred) for VPN use ⚡
• Speed test validations via www.google.com
• Both wired and WiFi connections are acceptable if they meet speed and security standards ✅

Capital One reserves the right to request proof of internet service quality and to modify requirements with a 60-day notice. Consistent connectivity issues may require upgrading your internet service.

Work From Home Location Requirements 🗺️

This is a 100% remote role. Applicants must meet Capital One's internet standards and reside within the continental US—excluding California, Hawaii, and U.S. territories. International work is not permitted, and sponsorship is not available at this time.

Salary Range 💵

• Remote (US-wide): $49,774 annually
• Richmond, VA: $49,774 annually
• Other locations will follow their local pay ranges, as specified in the offer letter.

Benefits 🌈

Capital One offers a comprehensive suite of health, financial, and wellness benefits. Explore more at Capital One Careers Benefits. Eligibility varies based on employment status and level.

Application Details & Equal Employment Opportunity ⚖️

This role accepts applications for a minimum of five business days. We do not work with staffing agencies. Capital One is committed to an inclusive, drug-free workplace and is an equal opportunity employer, including disability and veteran protections.

Accommodation & Support 💬

If you require accommodations during the application process, contact Capital One Recruiting at 1-800-304-9102 or email RecruitingAccommodation@capitalone.com. For technical or recruitment queries, reach out via Careers@capitalone.com.

Additional Information 🌍

Positions are associated with specific entities depending on location, including Capital One Canada, Europe, and Philippines Service Corp. For questions, please contact support@lensa.com.