Yelp Is Hiring A Bilingual (Spanish) - Sales Retention Specialist (Remote - US)

Join Yelp's Customer Success Team and make a difference for local businesses across the United States by delivering exceptional bilingual support in Spanish and English! 🚀🌍

Summary

Please note that while this role operates remotely, candidates must reside within the United States (excluding the Bay Area).

About the Role

Are you passionate about supporting local businesses and eager to contribute to their growth? Yelp is seeking a dedicated Bilingual Spanish-speaking Customer Success Representative to provide a 5-star experience to our small business advertisers. As part of our Customer Success team, your mission will be to support, consult, and retain our advertisers post-sale. We welcome applicants even if you don't meet every requirement — at Yelp, we value great people over a checklist! 🎯🤝

What You'll Do

• Boost revenue retention by delivering exceptional and timely customer support
• Consult and educate Yelp advertisers through extensive inbound calls and emails
• Demonstrate value by highlighting ad performance metrics and investment return
• Become an expert in Yelp's advertising solutions, adapting recommendations to client needs with probing questions and objection handling
• Communicate effectively both externally with clients and internally with team members
• Stay organized and efficient in a fast-paced environment
• Achieve and surpass monthly goals consistently
• Serve both English and Spanish-speaking customers

What It Takes To Succeed

• Education & Experience: Bachelor's Degree or 3+ years of relevant client-facing experience
• Language proficiency: Fluency in written and verbal Spanish and English
• Technical skills: Comfortable with computers and information systems
• Strong communication skills: Confident in verbal and written interactions
• Problem-solving abilities: Skilled in troubleshooting and resolving issues
• Preferred background: Experience in account management, sales, advertising, or small business
• Passion for local businesses: Understanding their essential role in local economies
• Time management: Excellence in organizing and tracking multiple details
• Professionalism: Capable of handling tough conversations with solutions-oriented mindset
• Adaptive mindset: Comfortable in a dynamic, ever-changing environment
• Openness to feedback: Willing to learn and improve

What You'll Get

• Start strong: Full medical, vision, and dental coverage from day one
• Paid time off: 15 days PTO (accrual begins on the hire date), 12 paid holidays, plus one floating holiday
• Parental leave: Up to 14 weeks of paid parental leave
• Wellness benefits: Monthly wellness subsidy and work-from-home reimbursement
• Financials: Flexible spending account, 401(k) plan, employee stock purchase plan, and a target base salary of $52,500 plus performance incentives

Our Commitment to Diversity & Equal Opportunity

At Yelp, we celebrate diversity as the unique characteristics that make us human — including race, age, sexual orientation, gender identity, religion, disability, and more. We believe diverse perspectives enhance our teams and products. Our core values, such as "Playing Well With Others" and "Authenticity," are central to our diversity efforts. 🌍✨

We are proud to be an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

Salary offers vary based on factors like experience and location. We will consider qualified candidates with arrest and conviction records following applicable laws, including the San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance, and California Fair Chance Act.

We provide reasonable accommodations for individuals with disabilities. For assistance, contact accommodations-recruiting@yelp.com or call 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to recruiting email addresses or employees. We are not responsible for fees related to unsolicited resumes.

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