PNC Investments Is Hiring A Bilingual Spanish - Personal Banker

Join PNC as a Bilingual Personal Banker in Orlando, FL, where our people are our greatest asset and key to delivering exceptional customer experiences. 🌟 If you're passionate about banking, customer service, and fostering financial well-being, this role is perfect for you!

Position Overview

At PNC, we believe our team members set us apart in the markets we serve. We foster an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to our collective success. As a Personal Banker, you'll play a vital role in building and strengthening customer relationships while based in Orlando, FL 32803. Bilingual Spanish proficiency is required.

Job Description

• Customer Acquisition & Deepening: Grow the branch customer base through proactive sales and service activities. Identify opportunities to enhance customers’ financial well-being and collaborate with ecosystem partners to increase wallet share. Tailor PNC solutions to drive new revenue and loyalty.
• Proactive Sales & Client Engagement: Conduct outbound and internal sales conversations using a structured process including calls, appointments, and lobby interactions to elevate client loyalty. Deliver comprehensive PNC solutions with each client interaction by leveraging community centers and ecosystem partnerships.
• Customer Loyalty & Education: Create memorable experiences that grow customer share of wallet. Perform lobby engagements and educate clients on managing financial transactions through technology and resources.
• Problem Solving & Risk Management: Apply product and procedural knowledge to address customer issues effectively while adhering to policies. Demonstrate sound judgment and vigilance to prevent loss. Participate in branch operations to ensure efficiency and accuracy.

Core Values & Expectations

• Customer Focused: Prioritize customer needs, satisfaction, and personalized solutions in all business interactions.
• Managing Risk: Effectively identify and mitigate risks to align with PNC’s Enterprise Risk Management Framework.

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Qualifications

Successful candidates will demonstrate the necessary knowledge, skills, and experience outlined below:

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Key Competencies

• Banking Products
• Digital Awareness
• Effective Communication
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Work Experience & Education

• Typically requires an Associate’s degree or equivalent, along with related experience or product knowledge, usually 3+ years.
• In lieu of a degree, a combination of education, certifications, and experience (including military service) may be considered.
• No Degree

Certifications & Licenses

• No required certifications
• Position is subject to background checks per CFPB regulations

Benefits & Perks

PNC offers a comprehensive benefits package to support your health, wealth, and well-being, including:

• Medical, prescription, dental, and vision coverage
• Life insurance & disability protection
• 401(k) plan with matching
• Pension & stock purchase plans
• Dependent care & educational assistance
• Wellness programs with financial incentives
• Paid time off: holidays, vacation, parental leave, and more

For more details, visit Your PNC Total Rewards.

Support & Accessibility

If you require accommodations during the application process, please contact us at AccommodationRequest@pnc.com with “accommodation request” in the subject line, including your details. You may also call 877-968-7762 and say “Workday.” All requests are confidential. PNC is committed to fostering an inclusive and accessible workplace for all applicants and employees.

Equal Employment Opportunity

PNC provides equal employment opportunities regardless of race, color, sex, religion, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

This role adheres to applicable regulations including FDIA, SAFE Act, and FINRA requirements concerning criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC handles your personal information in our hiring practices.