PNC Is Hiring A Bilingual Spanish Personal Banker

Join Our Team as a Bilingual Personal Banker at PNC! 🌟

Embark on a rewarding career with PNC, where our people are our greatest asset. We are committed to delivering exceptional customer experiences and fostering an inclusive workplace culture. Based at the North Dale Mabry branch in Tampa, FL, this role offers the opportunity to make a meaningful impact while serving the community. Bilingual Spanish skills required. Note: PNC does not sponsor employment visas or participate in STEM OPT for this position.

Position Overview

As a Personal Banker within PNC's Retail Banking Organization, you will be instrumental in growing and deepening customer relationships through proactive sales and personalized service. Your role involves managing customer interactions, identifying financial solutions, and collaborating with community partners to enhance customer satisfaction and loyalty.

Key Responsibilities 📝

• Customer Growth & Service: Acquire and nurture the branch customer base through sales activities and service excellence. Focus on improving clients' financial wellbeing by identifying opportunities and offering tailored solutions.
• Proactive Sales & Engagement: Drive sales conversations via outbound calls, lobby interactions, and appointment setting. Use the PNC sales process to seamlessly identify and recommend suitable products.
• Customer Loyalty & Education: Foster loyalty by creating memorable customer experiences. Educate clients on managing transactions efficiently through technology and resources.
• Problem Solving & Risk Management: Apply your product knowledge to resolve customer issues effectively, ensuring adherence to policies and safeguarding the branch against risks.
• Branch Operations: Support daily branch operations with accuracy and efficiency, contributing to a positive team environment.

Our Expectations for Employees 🌟

• Customer Focused: Prioritize customer needs, satisfaction, and personalized solutions.
• Managing Risk: Assess and mitigate risks in line with PNC’s Enterprise Risk Management Framework.

Learn More 🎥

Watch this video to discover more about this exciting opportunity.

Qualifications & Skills ✅

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Core Competencies

• Banking Products
• Digital Awareness
• Effective Communication
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending & Selling
• Understanding Customer Needs

Work Experience & Education

Typically, candidates should have an Associates degree or equivalent with at least 3+ years of related experience. In lieu of a degree, a combination of education, certifications, and experience (including military service) may be considered.

Education: No Degree required

Certifications & Licenses: No specific certifications required, but candidates will undergo background checks in compliance with CFPB regulations.

Benefits & Perks 🎁

PNC offers a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Life insurance for employees and dependents
• Disability protection
• 401(k) plan with company match
• Pension and stock purchase plans
• Dependent care reimbursement
• Paid Time Off (PTO) - holidays, vacation, and other leave options
• Educational assistance and wellness programs

For more information, visit Your PNC Total Rewards.

Accommodations & Equal Opportunity 👐

If you require accommodations during the application process, please contact us via email at AccommodationRequest@pnc.com. Include "accommodation request" in the subject line along with your name, job ID, and preferred contact method. You may also call 877-968-7762 and specify "Workday" for assistance. All information is confidential.

PNC is committed to fostering an inclusive, accessible workplace, providing reasonable accommodations to qualified individuals with disabilities.

EEO Statement: PNC is an equal opportunity employer, valuing diversity and ensuring fair treatment regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

Legal Compliance & Privacy 🌐

This role is subject to the requirements of Section 19 of the FDIA, the SAFE Act, and FINRA regulations. For California residents, please review the California Consumer Privacy Act Privacy Notice.