Lensa Is Hiring A Bilingual Spanish Inbound Customer Service Agent

Join GE Appliances as a Bilingual Customer Service Advocate (Remote) – Empowering Customers, Creating Possibilities! 🚀

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About GE Appliances

At GE Appliances, a Haier company, we unite to craft "good things, for life." As the fastest-growing appliance brand in the U.S., our team comprises creators, thinkers, and makers who believe in limitless possibilities and continuous improvement. Our core philosophy is guided by three commitments:

• We come together
• We always look for a better way
• We create possibilities

Interested in being part of our journey? Explore available opportunities with us!

Our Partner: Advanced Services Inc. (ASI)

Since 1990, ASI has provided exceptional customer service to GE Appliances customers, fostering a culture that rewards excellence and promotes career growth. Our mission is to create happiness and well-being in every home.

Locations

Opportunities are available for candidates residing within:

• Utah
• South Dakota
• Texas
• Oklahoma
• Tennessee
• Mississippi
• Kentucky
• Ohio
• South Carolina

Benefits & Perks 🎁

• Paid on-the-job training and mentorship
• Work-from-home opportunities with provided equipment
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescriptions from day one
• 401(k) with company match
• Short-term and long-term disability insurance
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career advancement opportunities

Position Overview

Bilingual Spanish Inbound Customer Service Agent – Consumer Relations (Remote)

Locations: Rapid City, SD | Austin, TX | Columbia, SC | Columbus, OH | Jackson, MS | Louisville, KY | Nashville, TN | Oklahoma City, OK | Salt Lake City, UT | Sioux Falls, SD

What You'll Do: Creating Possibilities 💡

As a Bilingual Remote Consumer Advocate with ASI/GE Appliances, you will:

• Resolve escalated customer service issues in both English and Spanish
• Deliver outstanding service experiences for GE Appliance consumers
• Advocate internally to ensure satisfactory resolutions

This role is perfect for individuals eager to positively impact the customer experience and start an exciting career!

Compensation & Training

• Base rate of $17.85/hour plus incentives based on quality scores — paid weekly
• 10-week full-time training, Monday–Friday, 8:30 AM – 5:00 PM (CST)
• Post-training: work 8-hour shifts between 7:00 AM and 6:00 PM (CST), Monday–Friday

Key Responsibilities After Training

• Own and resolve escalated customer concerns, document all interactions
• Follow up via phone, email, or text to close cases successfully
• Negotiate creative solutions in the best interest of customers and GE Appliances
• Coordinate with stakeholders like technicians and dispatchers to resolve issues
• Gather information, suggest resolutions, and escalate when needed
• Complete customer satisfaction reviews before case closure
• Maintain compliance and uphold company values and policies

Qualifications & Skills

What You'll Bring:

• Proficiency in both English and Spanish (written and verbal)
• High School Diploma or GED
• At least 1 year of call-center experience
• Minimum 2 years of escalated customer service experience
• Strong communication skills in English
• Moderate to advanced computer skills with multiple applications
• Exceptional organizational and multi-tasking abilities
• Remote work experience preferred

Soft Skills 🌟

• Passion for customer support and problem solving
• Flexibility and ability to work independently
• Active listening and effective questioning
• Conflict resolution, negotiation, and time management
• Adaptability to change and critical thinking
• Team-oriented mindset with empathy and composure under pressure

Remote Work Environment Requirements 🖥️

• Reliable internet with ping 50 Mbps or lower
• Download speeds of 50 Mbps or higher
• Upload speeds of 15 Mbps or higher
• Dedicated, secure home workspace; no satellite, prepaid, or DSL internet

Our Culture & Values ❤️

Centered on our People and Culture through our Zero Distance philosophy, we are committed to inclusion and diversity (I&D). Our environment fosters belonging, purpose, and engagement—empowering every individual to make meaningful contributions. We aim to:

• Empower through open communication and inclusion
• Build stronger communities
• Reflect diversity in our workforce and practices

At GE Appliances, flexibility, trust, and respect are fundamental. We offer work arrangements tailored to balance individual needs with organizational goals.

Equal Opportunity Employer: We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, veteran status, or protected characteristics. We participate in E-Verify and will verify your eligibility to work in the U.S. For accommodations, contact ask.recruiting@geappliances.com. For questions about this posting, reach out to support@lensa.com.