TieTalent Is Hiring A Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

Join Our Team as a Bilingual Customer Service Advocate! 🌟

At GE Appliances, a Haier company, we’re dedicated to creating "good things, for life," driven by innovation, collaboration, and a passion for bettering everyday lives. If you’re looking to make a meaningful impact while advancing your career, read on to discover your future with us.

About Us

GE Appliances, Backed by Three Commitments: We come together, always strive for a better way, and create possibilities. Our philosophy guides how we work, invent, create, and serve our communities.

Since 1990, Advanced Services Inc. (ASI) has been committed to delivering exceptional customer service for GE Appliances consumers, cultivating a culture that rewards and nurtures employees’ growth and success. Our mission? To create happiness and well-being in every home.

Why Join Us?

• Benefits & Perks 🎁
  • Paid on-the-job training and mentorship
  • Work-from-home opportunities (equipment provided)
  • No weekend shifts 🛑
  • Paid time off
  • Medical, dental, vision, and prescription benefits from day 1
  • 401(k) plan with company match
  • Short-term & long-term disability
  • Life insurance
  • Appliance discount program 🧺
  • Tution reimbursement 🎓
  • Gym membership reimbursement 🏋️‍♂️
• Career Growth Opportunities 🚀

Position Overview

Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

Locations Available: Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

How You’ll Make a Difference

As a Bilingual Remote Consumer Advocate with ASI/GE Appliances, you will:

• Resolve escalated customer service issues in English and Spanish, creating an outstanding experience for GE Appliance consumers
• Advocate with internal departments for satisfactory resolutions
• Impact owners' experiences positively and build your career in customer service

Compensation: $17.85/hour + incentives, paid weekly.

Training & Work Schedule

• Training: 10 weeks full-time, Monday-Friday, 8:30 AM - 5:00 PM CST
• Post-Training Shifts: 8-hour shifts between 7:00 AM to 6:00 PM CST, Monday through Friday

During training, you'll learn to use multiple Windows-based programs, include:

• Resolving escalated customer concerns and capturing all relevant information
• Following structured processes to resolve issues
• Engaging customers via phone, email, or text
• Negotiating creative solutions and gaining stakeholder support
• Ensuring customer satisfaction before case closure

What You’ll Bring

Qualifications & Skills

• Proficiency in both English and Spanish (verbal and written) 🗣️
• High School Diploma or GED
• At least 1 year of call-center experience
• Minimum 2 years of escalated customer service experience
• Strong organizational skills and ability to multitask
• Experience working remotely (preferred)

Soft Skills

• Passion for helping customers and solving problems ❤️
• Active listening, negotiation, and conflict resolution abilities
• Flexibility and adaptability to change
• Team-oriented mindset
• Empathy and professionalism in challenging situations

Remote Work Environment Requirements

• Stable internet connection: Ping ≤ 50 Mbps; Download ≥ 50 Mbps; Upload ≥ 15 Mbps
• Ethernet connection required; no satellite or DSL internet allowed

Note: Remote work depends on business needs; otherwise, a climate-controlled office setting is provided.

Our Culture & Values 🌎

Centered on our People and Culture, our Zero Distance philosophy emphasizes inclusion, diversity, belonging, and community engagement. We foster an environment where every voice is valued, and everyone contributes to shared success.

At GE Appliances, we believe in flexible work arrangements, balancing individual needs with organizational goals, and creating a space where all employees can thrive.

We are an Equal Opportunity Employer, committed to diversity and inclusion in our workforce and practices. We participate in E-Verify and ensure legal work authorization.

If you need accommodations or assistance during the application process, please contact us at ask.recruiting@geappliances.com.

Nice-to-Have Skills

• Customer Service
• Data Management
• Experience in the United States

Work Experience & Languages

• Administrative background
• Languages: English (professional proficiency)