GE Appliances, a Haier company Is Hiring A Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

Join GE Appliances, a Haier company dedicated to making “good things, for life” and committed to fostering a culture of innovation, inclusion, and growth. Discover exciting career opportunities and be part of a team that values its people and their potential!

About Us

At GE Appliances, the fastest-growing appliance company in the U.S., we believe in the power of our people to explore, discover, and build good things together. Our philosophy is rooted in three commitments:

• We come together
• We always look for a better way
• We create possibilities

Our Mission and Culture

Since 1990, Advanced Services Inc. (ASI) has been dedicated to providing excellent customer service for GE Appliances consumers. We celebrate our employees' achievements and foster a culture of career growth and opportunity. Our mission is to create happiness and well-being in every home. 🏡

Locations and Opportunities

Opportunities are available for candidates residing in:

• Utah
• South Dakota
• Texas
• Oklahoma
• Tennessee
• Mississippi
• Kentucky
• Ohio
• South Carolina

Benefits & Perks 🎁

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits from day 1
• 401(k) with company match
• Short-term & long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position Details

Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

Locations: Rapid City, SD | Austin, TX | Columbia, SC | Columbus, OH | Jackson, MS | Louisville, KY | Nashville, TN | Oklahoma City, OK | Salt Lake City, UT | Sioux Falls, SD

How You'll Create Possibilities 🚀

As a Bilingual Remote Consumer Advocate with ASI/GE Appliances, you will:

• Resolve escalated customer service issues in both English and Spanish
• Create outstanding service experiences for GE Appliance consumers
• Advocate with internal teams for timely and satisfactory resolutions
• Start an exciting career with meaningful impact!

Compensation & Training

• Base rate of $17.85/hour + incentives based on quality scores, paid weekly
• 10-week full-time training, Monday-Friday, 8:30 AM - 5:00 PM (CST)
• Post-training schedule: 8-hour shifts between 7:00 AM and 6:00 PM (CST), Monday through Friday

Post-Training Responsibilities

After completing training, you will:

• Handle escalated customer concerns using internal applications
• Follow up via phone, email, or text to resolve appliance-related issues
• Negotiate and implement creative solutions in the customer’s best interest
• Coordinate with stakeholders like dispatchers and technicians
• Gather and surface customer concerns with suggested resolutions
• Ensure customer satisfaction before case closure
• Maintain compliance and uphold company values

What You Bring to Our Team 📝

Position Requirements

• Proficiency in both English and Spanish (written and verbal)
• High School Diploma or GED
• At least 1-year Call-Center experience
• At least 2-years Escalated Customer Service experience
• Strong communication, organizational, and multitasking skills
• Experience working from home (preferred)

Soft Skills

• Passion for helping customers and solving problems
• Ability to work independently and as part of a team
• Active listening and questioning skills
• Conflict resolution, negotiation, and time management skills
• Adaptability and critical thinking
• Calm and empathetic attitude in challenging situations

Requirements for Remote Work 🌐

• Reliable internet connection with Ethernet (no satellite, pre-paid, or DSL)
• Internet speed: Ping ≤ 50 Mbps, Download ≥ 50 Mbps, Upload ≥ 15 Mbps

Our Culture & Commitment 🌟

Centered on our People and Culture, our Zero Distance philosophy emphasizes inclusion, diversity, and belonging. We foster an environment where every individual feels valued and empowered. Our goal is to strengthen communities and reflect the diversity of those we serve through our workforce, products, and practices.

We believe in creating flexible work arrangements that support work-life balance and encourage our employees to do their best. GE Appliances is an Equal Opportunity Employer and participates in E-Verify to ensure authorized employment in the U.S. 😊

If you need assistance or accommodations, please contact ask.recruiting@geappliances.com.