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Lensa Is Hiring A Bilingual (Spanish) - Healthcare Customer Service Representative - Remote
Join Lensa, the leading career site for job seekers at every stage, as we connect talented professionals with exciting opportunities. Currently, our client Teleperformance USA is looking for dedicated individuals—apply today!
Category: Customer Service/Support 📞
About Teleperformance (TP) 🌎
Teleperformance is a global, digital business services company that provides cutting-edge, digitally powered solutions to help world-class brands streamline their operations in meaningful and sustainable ways.
With over 500,000 passionate employees speaking more than 300 languages, our extensive reach and local presence enable us to make a positive impact on communities, clients, and the environment.
Benefits of Working with TP 🎁
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k, and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You 🤝
With a balanced approach combining high-tech and high-touch, along with industry and geographic expertise, we simplify, speed up, and secure people's lives. Our mission is to help companies adapt swiftly to evolving needs while delivering excellence in everything we do.
As a Customer Service Representative, you will be a key part of this mission — handling customer inquiries with creativity and professionalism.
Your Role & Responsibilities 🎯
- Connect with customers via phone, email, chat, or social media to resolve questions or concerns
- Calmly address and de-escalate issues
- escalates interactions when necessary and appropriate
- Assist with requests for support and processing payments
- Track call-related information for audit and reporting purposes
- Provide feedback on call issues
- Upsell products or services if required
Ideal Candidate 🌟
- Ability to work remotely within a virtual team environment
- Preferred: 6 months of customer service experience
- Must be over 18 years old
- Typing speed of at least 25 WPM
- High school diploma or GED
- Comfortable working with desktop computer systems
- Strong oral and written communication skills
- Good logical problem-solving abilities
- Proficient with Windows operating systems
- Excellent organizational and prioritization skills
Work From Home Requirements 🏡
- Internet Speed: minimum download 15.0 Mbps and upload 5.0 Mbps
- Stable connection with no packet loss and ping under 50ms
- Connection types excluded: Satellite, Mobile Data (5G/4G/3G hotspots), P2P, VPN
- Proof of internet speed required
- Quiet, clean workspace
Join Our TP Family 💖
At Teleperformance, we are committed to cultivating an environment where employees feel valued, inspired, and supported. We believe that happy, healthy employees are more productive, creative, and engaged. Our culture emphasizes inclusion, diversity, and work-life balance — helping your best self flourish.
Did you know? Our Chief Client Officer started her career as an agent at Teleperformance and rose to lead the company — demonstrating that at Teleperformance, the sky is the limit!
This position is remote; however, candidates must reside in Florida.