World Relief Is Hiring A Bilingual Spanish/English Front Administrative Assistant

Join Our Mission to Make a Difference: Immigration Legal Services Administrative Support Role

Are you passionate about compassion, justice, and serving vulnerable communities? If so, World Relief invites you to be part of a purpose-driven team making a tangible impact worldwide and in the lives of immigrants in our local community. 💙✨

About World Relief 🌍

World Relief is a global Christian humanitarian organization committed to addressing the world's greatest crises in partnership with local churches. Founded in the aftermath of World War II to assist war-torn Europe, we have now partnered with communities across 100 countries for over 80 years. Our programs focus on humanitarian aid, disaster response, community resilience, and refugee & immigrant services and advocacy.

Position Summary 🤝

Are you driven by compassion and an interest in social justice? Join our immigrant-serving agency by applying your administrative skills to help change lives. As the first point of contact, you'll ensure immigrants are welcomed with dignity and respect. This role provides essential clerical support within the World Relief Chicagoland Immigration Legal Services (ILS) department, with some assistance to other departments at World Relief Aurora. The position is based in Aurora, IL, with potential coverage in DuPage (Carol Stream). Fluent English/Spanish communication skills are required, both written and verbal.

Role & Responsibilities 🎯

• Facilitate in-person and telephone intake for new and existing clients
• Answer and screen all incoming calls for the Aurora office, directing inquiries appropriately
• Manage mail for ILS staff, including incoming and outgoing correspondence
• Process payments and complete invoices in the immigration database
• Provide administrative support to ILS Legal Representatives as needed

Job Requirements 📝

• Mature and personal Christian faith
• Commitment to the mission, vision, and values of World Relief
• Passion to serve and empower vulnerable communities through the Church
• Ability to affirm World Relief's Core Beliefs, Statement of Faith, Christian Identity, and NAC's For the Health of The Nation document
• Cross-cultural experience with strong communication skills
• Capacity to handle a high volume of calls
• Excellent problem-solving skills and adaptability in dynamic environments
• Attention to detail and superb organizational abilities
• Self-motivated with a desire to learn and grow
• Fluency in English and Spanish, including translation skills (written and oral)
• Willingness to stay informed about program updates

Preferred Qualifications ⭐

• Interpersonal and cross-cultural communication experience
• Adaptability amidst ongoing change
• Strong commitment to welcoming immigrants and the wider community
• Excellent organizational skills with multitasking capability
• Proficiency in Microsoft Outlook, Word, and Excel
• Associate’s degree or higher preferred

Benefits & Additional Information 🎁

World Relief offers a competitive benefits package along with employee discounts for full-time, regular employees. We are proud to hold the Gold-level Cigna Healthy Workforce Designation for our commitment to employee well-being. 🚀

Reasonable accommodations are available to assist individuals with disabilities. We are an EEO/AA employer M/F/D/V, maintaining a drug-free workplace with pre-employment testing.  Employment is contingent upon a strong alignment with our mission, and Christian faith is a prerequisite per U.S. federal guidelines (Title VII of the Civil Rights Act of 1964).