Robert Half

United States

English

Spanish

Robert Half Is Hiring A Bilingual Spanish Customer Experience Specialist

Join a meaningful opportunity as a Bilingual Spanish Customer Experience Specialist in Miami, Florida, where you will support community members facing financial challenges and help them access vital resources to achieve stability and independence. 🌟

About the Role

In this contract-to-permanent position, you will be an essential part of a non-profit organization dedicated to making a positive impact in the lives of individuals and families. Your efforts will directly contribute to community well-being and financial empowerment.

Key Responsibilities

🤝 Assist clients experiencing financial difficulties by guiding them to appropriate resources and solutions.
📝 Conduct detailed assessments of client needs, challenges, and goals to customize support effectively.
🎯 Develop individualized service plans, connecting clients with relevant community programs and networks.
📝 Facilitate the application process, ensuring clients complete paperwork and follow up as needed.
🔒 Maintain confidentiality, handling sensitive client information ethically and responsibly.
💼 Provide tax preparation assistance during tax season at the designated site.
📚 Educate clients about resources and empower them to navigate systems independently for sustainable success.
🔍 Stay informed on current financial topics and resources to enhance support quality.
📝 Organize and lead workshops, group sessions, or meetings on financial literacy, housing, and related topics.

Qualifications

💼 Previous experience in customer service, ideally in a call center environment.
🌐 Proficiency in managing multiple web browsers and email correspondence.
🛠️ Strong skills in customer success and resolving connectivity or technical issues.
📊 Familiarity with Microsoft Excel for data organization and reporting.
🔧 Ability to assist with customer accounts and inquiries resolutely.
💬 Excellent communication and problem-solving skills.
🔐 Commitment to confidentiality and adherence to ethical standards.
🌟 Experience in organizing workshops or group sessions is a plus.

Who We Are

TalentMatch® — Powered by Robert Half, the world's leading talent solutions firm — connects highly qualified candidates with opportunities at top companies across various industries. We specialize in contract, temporary, and permanent placements for finance, technology, marketing, legal, administrative, and customer support roles.

Why Join Us?

We strive to put you in the best position to succeed by offering:

📝 Access to top job opportunities
💰 Competitive pay and comprehensive benefits
🎓 Free online training resources
📱 Convenient app for easy application, notifications, and job matches

Additional Information

All applicants must be legally eligible to work in the United States. Benefits for contract/temporary professionals include medical, vision, dental, life, and disability insurance. You may also be eligible to enroll in our 401(k) plan. For more details, visit roberthalf.gobenefits.net.

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