BOLD Integrated Payments Is Hiring A Bilingual (Spanish) Client Support Specialist

Join the BOLD Integrated Payments Team at VersiTech — Lead the Way in Customer-Centric Service! 🚀

Be part of a company committed to setting the standard for customer-first service, where your interactions make a real difference and your growth is supported through industry-leading training.

Company Overview

VersiTech goes beyond the traditional tech company—crafting innovative, accessible, and user-friendly solutions for the hospitality industry. Our legacy is rooted in fostering lasting relationships, understanding client challenges, and driving mutual success. Our two main product lines, BOLD Integrated Payments and Tonic POS Software, deliver comprehensive customer experiences tailored for restaurants, bars, nightclubs, and other hospitality venues.

Who We Are 💡

Operating under the entrepreneurial philosophy of EOS (Entrepreneurial Operating System), we empower our team members to drive growth, make decisions, and thrive in a dynamic environment, unlike larger, slow-moving organizations.

• We are ALL IN: Committed wholeheartedly to our collective success.
• We are HUMAN: Grounded in accountability, authenticity, and valuing diverse perspectives.
• We DARE TO BE DIFFERENT: Cultivating a fun, approachable culture that prioritizes our partners and team members.

How Will You Make an Impact 🎯

As a Customer Support Specialist, you’ll:

• Assist customers with account and product inquiries via phone and email.
• Perform account maintenance for payment processing.
• Deliver exceptional customer care in a fast-paced, structured environment.
• Manage call volumes ranging from 20-50 calls and 70-90 emails daily.
• Support a team committed to providing remarkable customer experiences.

Success in this role requires a positive attitude, team spirit, and proven customer service success.

Daily Responsibilities ☑️

• Provide extraordinary care by responding to customer inquiries via phone & email.
• Support multiple payment processing products and services.
• Ensure professional handling of all customer requests, aligning with our Customer First philosophy.
• Assist with maintenance, transactions, and funds-related inquiries.
• Troubleshoot customer issues and identify effective resolutions.
• Adhere to all regulatory and compliance guidelines with integrity.

Minimum Qualifications ✅

• At least 2+ years of customer service experience, fluent in English and Spanish.
• Proven success in dynamic, customer-focused environments.
• Proficiency with web-based platforms such as Salesforce, Slack, G-Suite.
• Ability to adapt to change and commit to continuous learning.
• Excellent written and verbal communication skills.

Top Candidates Will Demonstrate 🔍

• Experience in financial servicing and payment processing industries.
• Familiarity with CRM tools like Salesforce.
• Background in restaurant or retail sectors.

Work Hours & Compensation 🕒💰

Our operational hours are from 8:30 am to 6:30 pm with on-call shift rotation. Post-training, shift hours are flexible.

This hourly non-exempt position offers a pay range of $22 - $24 per hour, based on location, experience, and other factors.

Employee Benefits & Well-Being 🌟

• Competitive salaries and a 401(k) plan with company match
• Medical, dental, and vision insurance with employer contributions
• Supplemental insurance options including life and disability coverage, pet insurance discounts
• FSA/HSA accounts
• Support programs like Employee Assistance, Caregiver Support, and Adoption Assistance
• Career development and ongoing training opportunities
• Unlimited PTO plus 7 major holidays

Join Our People-First Culture! 💙

If you thrive serving others, believe in a unifying vision, and want to be part of a rapidly growing organization, we want to hear from you!

VersiTech, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees.

Please note: Employment eligibility in the U.S. is required. We do not pursue visa sponsorship for this role.

Powered by JazzHR