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Philippines

Remote

English

Spanish

Lensa Is Hiring A Bilingual Spanish Call Center Representative

Join Our Team as a Bilingual Spanish Call Center Representative at MCI! 🌟

Discover a rewarding opportunity with MCI, a leading BPO company dedicated to delivering exceptional customer support in both Spanish and English. If you're passionate about helping others and eager to grow professionally, read on!

About Lensa

Lensa is a career site that helps job seekers find great jobs across the US. We are not a staffing firm or agency, nor do we hire directly for these positions. Instead, we promote jobs on platforms like LinkedIn on behalf of our clients, recruitment agencies, and marketing partners. Clicking "Apply Now" or "Read more" will redirect you to the employer's site, where their terms and privacy policies apply.

Position Overview

MCI specializes in delivering tailored Business Process Outsourcing (BPO) solutions for diverse client needs. We are committed to excellence and innovation, making us a trusted industry partner. We are seeking Bilingual Spanish Call Center Representatives who can provide outstanding customer service in both languages. If you thrive in fast-paced environments and enjoy solving problems, we want to hear from you!

To apply, please complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

Manage inbound and outbound calls in both Spanish and English 📞
Provide clear and accurate communication across both languages 🗣️
Assist customers with billing inquiries, account updates, and general support 💼
Document customer interactions with precision and attention to detail ✍️
Escalate complex issues to appropriate teams when necessary ⚠️
Adhere to company policies and procedures during all customer interactions ✅
Achieve daily and monthly performance targets 🎯

Candidate Qualifications

Wonder if you’re a good fit for this role? 🤔

Qualifications

Must be 18 years or older ✔️
High school diploma or GED 📜
Bilingual fluency in English and Spanish (spoken and written) 🗣️📝
Strong listening and interpersonal communication skills 👂💬
Ability to work flexible shifts, including weekends and holidays 📆
Excellent attention to detail and organizational abilities 🧠

Preferred

Previous experience in a bilingual customer service or call center role 🌟

Compensation & Benefits

At MCI, your efforts are recognized and rewarded! Our competitive packages include a variety of benefits designed to support your growth and well-being.

What You Can Expect

HMO coverage with dependent options: 💊
- ₱100,000 coverage for Rank & File employees
- ₱120,000 coverage for Supervisors/Managers
Dental assistance worth ₱5,000 🦷
Free meals during training 🍽️
Career growth and learning opportunities 📈
Allowances for rice, clothing, laundry, and meals 💰
Performance and loyalty bonuses 🎁
Regular workplace disinfection and fogging 🧴
Opportunities for promotion 🚀
Employee shuttle services 🚐
Company retreats and off-site events 🎉
Social skills development, networking, and fun activities 🤝
In-office rewards, raffles, recognition gifts, and treats 🎊

Tailored Benefits

We customize our offerings to meet the diverse needs of our team across locations and subsidiaries, ensuring everyone feels valued and supported in their career journey.

Physical & Employment Conditions

Physical Requirements

This role primarily involves working in a professional office setting. It requires sitting/standing for long periods, operating a computer and office equipment, and occasionally moving or exerting force up to 40 pounds.

Conditions of Employment

Must be authorized to work in the country where the role is based 📝
Willingness to undergo background/security investigations and drug screening (excluding Canada) 🔍💉

Accommodations & Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), we provide reasonable accommodations upon request. For assistance, please contact our Human Resources team.

We embrace diversity and are committed to providing a fair and inclusive workplace free from discrimination and harassment. All employment decisions are based on merit and qualifications, regardless of age, race, gender, or other protected characteristics.

About MCI (Parent Company)

MCI is a global provider of CX and DX solutions, specializing in business process outsourcing, contact center services, and IT solutions. Recognized as Iowa’s fastest-growing company in 2019, MCI prides itself on creating industry-leading services and fostering innovation across ten BPO facilities in North America, Africa, and Asia.

Our mission is to help clients do more with less through digitalization, delivering exceptional experiences and driving performance. With over 10,000 talented employees, MCI operates numerous brands including MCI BPO, MarketForce, GravisMarketing, and more, serving over 150 clients.

Additional Notes

The details provided are a general overview and not an exhaustive list of job duties or qualifications. Employment may be terminated or roles adjusted at any time by either party. For questions, contact support@lensa.com.

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