Lensa Is Hiring A Bilingual Spanish Business Center Assistant Manager

Join PNC as a Full-Time Branch & Business Center Assistant Manager in West Orange, NJ!

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Position Overview

At PNC, our people are our greatest asset, fueling our competitive advantage. We’re committed to creating an inclusive culture where employees feel respected, valued, and empowered to contribute to our success. As a FT Branch & Business Center Assistant Manager within the Parkway Region Retail Banking team, based in West Orange, NJ, you'll play a pivotal role in delivering exceptional customer experience.

Note: PNC does not provide sponsorship for employment visas or participate in STEM OPT for this role.

Job Responsibilities

• Operational Excellence: Ensure the branch operates securely and in compliance with audit controls, regulatory guidelines, and policies. Manage service and operational functions while building a high-performing team through attraction, onboarding, coaching, and development.
• Customer Engagement: Lead proactive, omni-channel client interactions to enhance financial well-being and resolve issues effectively. Influence eco-system partners to promote a superior client experience.
• Sales & Revenue Growth: Grow branch revenue via customer acquisition and wallet share expansion. Coach the team to meet sales targets and foster customer loyalty.
• Employee Development: Drive employee engagement by training, coaching, and performance management, ensuring adherence to bank protocols and operational processes.
• Risk Management: Oversee risk-related activities, ensure compliance, and exercise sound decision-making to mitigate operational, reputational, human capital, and business risks.

PNC Employee Expectations

• Customer Focused: Prioritize customer needs in decision-making to create tailored solutions.
• Managing Risk: Effectively manage risks aligned with PNC’s Enterprise Risk Management Framework.

Leadership Expectations for People Managers

• Inclusive Culture: Cultivate diverse, inclusive teams to foster innovative thinking.
• Living Values: Exemplify transparency and courage in your leadership.
• Driving Change: Lead initiatives to innovate and transform the business.
• Results-Oriented: Take ownership of results while empowering others.
• Talent Development: Continuously raise the bar and guide employee and customer success.

Qualifications & Skills

Preferred Skills

• Accountability
• Banking and Client Counseling
• Customer Experience & Loyalty
• Decision Making
• People Management
• Proactive Approach
• Results-Oriented

Competencies

• Branch Banking Services
• Decision Making & Critical Thinking
• Digital Awareness
• Effective Communication
• Managing Multiple Priorities
• Sales & Selling Skills

Work Experience

Typically, a minimum of 3+ years of related experience or product knowledge is required. A combination of education, certifications, and experience, including military service, may be considered in lieu of a degree.

Education

• Associates Degree

Certifications & Licenses

• No specific certifications required
• Background checks will be conducted as per CFPB regulations

Compensation & Benefits

Base Salary: $47,500 – $97,500, with competitive incentives based on performance and geographic location. Salaries depend on experience, skills, and education.

Benefits Include:

• Medical/Dental/Vision coverage, including HSA options
• Life and disability insurance
• 401(k) with PNC match, pension, and stock plans
• Dependent care reimbursements and backup child/elder care
• Learning and development programs, wellness incentives
• Paid time off: holidays, vacation days, parental leave, and more

Learn more about Your PNC Total Rewards.

Application & Accessibility

Applications will be accepted for approximately two business days from 11/06/2025, with possible extension at discretion. If accommodations are needed, contact AccommodationRequest@pnc.com or call 877-968-7762, referencing "Workday". All requests are confidential.

Equal Opportunity & Privacy

PNC is committed to providing equal employment opportunities and fosters an inclusive workplace, regardless of race, gender, age, disability, or other protected categories. For California residents, review the California Consumer Privacy Act Privacy Notice.

For questions about this posting, contact support@lensa.com.