Seagull Scientific Inc Is Hiring A Bilingual Software Support Technician

Join our team as a Software Support Technician and be part of a dynamic, international company dedicated to innovation in supply chain visibility solutions! 🚀

Role: Software Support Technician

Sector: Auto ID / SaaS

Job Type: Full Time / Temporary contract 6 months

Location: Remote - Spain

Contract Type: Direct employment

Who We Are

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions. We empower the world's most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across industries to design, manage, print, and automate labels, barcodes, and RFID tags—ensuring seamless tracking and compliance for over 100 billion unique identifiers annually. Through our Mojix™️ high-security, scalable SaaS platform, Seagull delivers end-to-end intelligence, driving operational efficiency, enhancing customer experiences, and reducing risks.

With a nearly 40-year history, we are a growing, profitable mid-size business headquartered in Redmond, Washington, with offices across the US, Europe, and Asia. Join us to work with talented, diverse, and passionate teams worldwide, helping shape the future of supply chain management! 🌍

Location

This position offers a flexible work model, fully remote in Spain. International candidates willing to relocate to Spain are also encouraged to apply.

Who You Are

• You are a team player who values excellence and fairness in interactions 🤝
• Passionate about your work and committed to providing outstanding customer support ✨
• Self-motivated, diligent, and eager to learn new technical skills 🚀
• Dedicated to making a difference within a growing, international company 🌎

What You Will Do

As part of our Technical Services team, you will support customers via phone, email, and chat, primarily working with our BarTender software and printer drivers. Your responsibilities include:

• Engaging with customers to identify, troubleshoot, and resolve technical issues
• Providing support for enterprise software and third-party applications
• Seeking guidance from senior technicians or escalating cases as needed
• Researching and answering queries from resellers and end users
• Contributing to our Knowledge Base and support articles by documenting issues
• Participating in special tasks such as report writing, product documentation, and suggesting product improvements
• Collaborating closely with Engineering, IT, QA, and Sales departments
• Delivering a world-class customer experience 🌟

What We Require

• Technical support experience
• Good working knowledge of Windows, applications, and printers
• Excellent communication skills in French and English
• Strong customer service orientation
• Ability to quickly learn new software
• Problem-solving skills and active listening
• Collaborative mindset and self-motivation to work independently

Preferred Qualifications

• Degree in Computer Science or related field, Technology Certification, or self-taught expertise

Terms of Employment

This is a full-time position with benefits, offered on a temporary 6-month contract with the potential for permanent employment ("indefinido").

• You must provide documentation authorizing work in Spain upon hiring
• Full remote work within Spain

Compensation & Benefits 💰

The annual salary is €33,000, complemented by:

• Half-year bonus based on performance
• Additional compensation for high proficiency in European languages and hybrid work arrangements
• Private Medical Insurance and life insurance paid by the company
• Flexible benefits such as transportation cards and lunch vouchers
• Opportunities for professional training and development

Our Culture

We foster a dynamic, culturally diverse, and fun environment where energetic, creative, and passionate people collaborate to deliver exceptional products. Your background is valued, and your unique insights contribute to our inclusive culture of diversity, equity, and inclusion. 🌈

Equal Employment Opportunity

Seagull Software, LLC, is committed to providing equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic. This policy applies to all aspects of employment, recruitment, and promotion.

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