RADAR Is Hiring A Bilingual Senior Specialist Store Technical Support

RADAR is revolutionizing the physical retail landscape with cutting-edge technology, combining RFID and AI to enable real-time product location and automation at scale. Join us in shaping the future of in-store experiences! 🚀

About Us

At RADAR, we're transforming the way the world perceives physical retail. With over $104M raised from top investors, retailers, and strategics, we collaborate with leading retail brands such as American Eagle and Gap. Our mission is to create an in-store experience where every product and every person can be precisely located in real time.

Our innovative platform leverages RFID and AI to deliver hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the largest retailers globally to streamline operations, reduce losses, and elevate both employee and customer experiences.

We are a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are integral to our culture. Join us as we reshape the physical world with digital precision — starting with retail and expanding into new frontiers! 🎯

Our Values

• Mission-Driven: We're transforming retail with innovative technology and building meaningful solutions.
• Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
• High Impact: Your contributions will directly influence the future of our products and company starting from day one.
• Clear Communication: Honesty, humility, and respectful dialogue are central — everyone's voice matters.
• Balanced Lives: We work hard, but prioritize well-being, respecting time and personal boundaries.
• Diverse Perspectives: We believe better ideas emerge from diverse backgrounds and viewpoints.
• Empathy-Driven Design: Our building approach is grounded in deep respect for end users, listening closely to their needs and feedback.

About the Job

We are seeking a Senior Specialist Store Technical Support with a strong background in Helpdesk and Customer Support to join our dynamic team. The ideal candidate will blend technical expertise with excellent communication skills to engage effectively with both technical and non-technical stakeholders.

This role is based in Canada and requires bilingual support, with professional proficiency in English and French.

You will collaborate closely with IT Engineering, Customer Operations, and other cross-functional teams to identify root causes affecting store deployments and overall customer experience. We value proactive problem solving, project ownership, and process improvements to boost operational efficiency and customer satisfaction. 🚧

Responsibilities

• Serve as the primary point of contact for store-related technical support, assisting both external customers and internal teams.
• Partner with IT Engineering and cross-functional teams to troubleshoot, diagnose, and resolve issues impacting store deployments.
• Develop and maintain SQL queries and automation scripts to streamline workflows, improve productivity, and meet SLAs.
• Manage and track support requests using service desk management tools, ensuring timely resolution and thorough documentation.
• Coordinate with vendors and hardware partners via Field Service Management tools to minimize customer impact during maintenance and dispatches.
• Analyze data to identify recurring issues and develop proactive solutions and process improvements.
• Write and maintain detailed reports and procedural documentation.
• Lead root cause analysis, escalation, and follow-up for technical issues.
• Maintain strong communication with customers, explaining technical problems in accessible language.
• Promote a culture of continuous improvement within Customer Operations and Store Support teams.

About You

• Proficiency in English and French: Both written and spoken
• At least 3 years of experience in Helpdesk, Technical Support, or Customer Support roles
• Ability to explain technical concepts clearly to non-technical audiences
• Proficient in SQL with experience analyzing data and developing scripts for automation
• Strong problem-solving, analytical, and organizational skills with high attention to detail
• Experience using service desk management software