Lensa Is Hiring A Bilingual Senior Customer Service Coordinator

Join Capital One as a Bilingual (Spanish) Senior Customer Service Coordinator – Collections (Work From Home)

Explore a rewarding remote opportunity with Capital One, where you can deliver exceptional customer service while working from the comfort of your home. Please note, Lensa is a job promotion platform and not a hiring employer; clicking "Apply Now" or "Read more" will redirect you to the official job site.

About Lensa

Lensa is a career site dedicated to helping job seekers find great opportunities across the US. We promote jobs on LinkedIn for our clients, recruitment agencies, and marketing partners. We do not hire directly for these roles, and any application or information collected is subject to the respective company's terms and privacy policies.

Position Overview

Work From Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections

Are you eager for a challenging, flexible remote role? Join our team at Capital One, where your ability to listen, empathize, and solve customer issues will be valued and supported. Candidates must reside within a 100-mile radius of specified zip codes and be available for in-person reporting with at least 24 hours’ notice.

Eligible Locations

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

Our Culture & Values

At Capital One, we believe the best people listen and ask, “How can I help?” We foster a caring environment where employees are empowered to deliver solutions with compassion, making banking easier and less stressful for our customers. Our Customer Care team exemplifies life at Capital One—supportive, dynamic, and committed to excellence.

What We’re Looking For

Successful candidates will demonstrate:

• A willingness to learn and grow
• Strong attention to detail, positive attitude, and adaptability
• Empathy-driven customer focus
• Effective communication skills tailored to peers, management, and customers
• Good judgment and decision-making abilities
• Problem-solving skills to address individual and trending customer issues
• Listening, questioning, call control, and de-escalation techniques
• Proactive time management and organizational skills
• Dependability with consistent attendance

Key Responsibilities

As a Senior Customer Service Coordinator, your role involves:

• Handling inbound and outbound collections calls
• Advocating for customers, resolving issues, and ensuring compliance
• Managing escalations and complaints with confidence and empathy
• Investigating customer concerns and suggesting process improvements
• Supporting fellow advocates and providing real-time feedback

Note: Candidates will need to complete a language assessment as part of the hiring process.

Qualifications

Basic Qualifications

• High School Diploma, GED, or equivalent
• Minimum of 3 years of Customer Service or Call Center experience
• At least 1 year using Google Suite or Microsoft Office
• Fluent in both Spanish and English

Preferred Qualifications

• 4+ years of Customer Service or Call Center experience
• Experience in the Financial Industry (1+ year)
• Collections experience (1+ year)

Benefits & Perks

Capital One offers a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Our programs promote flexibility, so you can thrive both professionally and personally.

Learn more about our benefits at Capital One Careers Benefits Page.

Work From Home Technology Requirements

• Secure home office environment with minimal background noise
• Reliable private internet connection (not cellular or hotspot)
• Password-protected network with ownership or oversight of connected devices
• ISP that provides cable or fiber internet; hotspots or satellite services are not permitted
• VPN internet speed of at least 100 Mbps download and 10 Mbps upload
• Speed testing via www.google.com — type "Speed Test" and run the test
• Both wired and Wi-Fi connections are acceptable if security and speed requirements are met

Capital One reserves the right to confirm internet service quality and may request proof of ISP speed and package. Internet requirements are subject to change with a 60-day notice.

Work From Home Location Requirements

• Reside within 100 miles of specified zip codes and be able to report in person within 24 hours when required
• Applicants outside this radius or in California are ineligible

Note: We do not sponsor employment authorization for this role.

Salary Range (for eligible locations)

Location	Salary Range	Position
Plano, TX	$49,774	Sr. Risk Coordinator
Chesapeake, VA	$49,774	Sr. Risk Coordinator
Tampa, FL	$49,774	Sr. Risk Coordinator
Lincoln, NE	$49,774	Sr. Risk Coordinator
Las Vegas, NV	$49,774	Sr. Risk Coordinator
Wilmington, DE	$49,774	Sr. Risk Coordinator
Richmond, VA	$49,774	Sr. Risk Coordinator
St. Cloud, MN	$49,774	Sr. Risk Coordinator

Note: Salary ranges vary by location and are non-negotiable as of the posting date.

Additional Information

Capital One provides a diverse, inclusive benefits program supporting your total well-being. For more details, visit the Capital One Careers website.

This role is open for applications for at least 5 business days. We do not work with agencies for recruitment, and we are an equal opportunity employer, committed to non-discrimination and a drug-free workplace.

Contact & Support

For accommodations during the application process, contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.

For technical support or questions regarding the application process, contact Careers@capitalone.com.

Note: Capital One disclaims liability for third-party products or services linked through our platform. Positions posted in Canada, the UK, or the Philippines are for respective entities.

For questions about this posting, please contact support@lensa.com.