Capitalone Is Hiring A Bilingual Senior Customer Service Coordinator

Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections

Join our team and enjoy the flexibility of working remotely while making a meaningful impact in customer service. If you're bilingual in Spanish and English, and eager to support customers through collections, this opportunity with Capital One might be perfect for you! 🚀

Eligibility & Location Requirements

To qualify for this role, candidates must:

• Reside within a 100-mile radius of one of the specified zip codes (excluding CA)
• Report in person when required, with at least 24 hours' notice

Supported locations include:

• Richmond, VA: 23060
• Chesapeake, VA: 23320
• Tampa, FL: 33634
• Las Vegas, NV: 89144
• Plano, TX: 75024
• Wilmington, DE: 19801
• Lincoln, NE: 68521
• St. Cloud, MN: 56301

Our Philosophy

At Capital One, the best people listen and ask, "How can I help?" 🤝 That's our approach to customer care — providing compassionate, effective solutions that make banking less stressful and more customer-focused. Our team is empowered to be the best at what they do. That's life at Capital One.

What We're Looking for in You

We value associates who are eager to learn, detail-oriented, positive, flexible, and empathetic. Our comprehensive training and on-the-job experience will help you develop these skills:

• Willingness to learn
• Attention to detail, positive attitude, adaptability
• Empathy-driven customer focus
• Effective communication with peers, management, and customers
• Good judgment and independent decision-making
• Problem-solving skills and trend identification
• Exceptional listening, questioning, de-escalation techniques
• Proactivity, time management, organizational skills
• Dependability with solid attendance

Responsibilities include:

• Making inbound and outbound collections calls
• Providing excellent service by understanding customer needs, resolving issues, and creating positive experiences
• Advocating for customers and always ensuring compliance and regulatory standards are met
• Handling escalations, investigating concerns, and reporting trends
• Supporting fellow team members and mentoring when necessary

Assessment & Qualifications

Candidates will need to:

• Complete a language assessment (Spanish and English)

Basic Qualifications

• High school diploma, GED, or equivalent
• Minimum of 3 years customer service or call center experience
• At least 1 year experience with Google Suite or Microsoft Office
• Fluency in both Spanish and English

Preferred Qualifications

• 4+ years of customer service or call center experience
• Experience in the financial industry (at least 1 year)
• Collections experience (at least 1 year)

Benefits & Perks 🎁

At Capital One, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our programs promote personal flexibility, growth, and well-being — because great work doesn't mean sacrificing your happiness.

Work from Home Technology Requirements 🖥️

• Secure, distraction-free home office environment
• Reliable private internet connection (not cellular/hotspot)
• Internet service via Cable or fiber ISP, with minimum speeds of 100 Mbps download and 10 Mbps upload
• Both wired and Wi-Fi connections are acceptable if they meet security and speed criteria
• Proof of internet speed and provider may be requested

Note: Capital One reserves the right to request proof of internet service and modify requirements with sixty (60) days’ notice.

Work from Home Location Requirements 🌍

Applicants must:

• Live within 100 miles of one of the specified supported locations
• Report in person when required, with at least 24 hours' notice

We cannot consider applicants who:

• Lack network-compatible internet access
• Live outside the specified radius or in California

Note: Capital One does not sponsor employment authorization for this role.

Salary Information 💰

The annual salary range varies by location, with all listed locations offering up to $49,774 for Senior Risk Coordinator roles:

• Plano, TX
• Chesapeake, VA
• Tampa, FL
• Lincoln, NE
• Las Vegas, NV
• Wilmington, DE
• Richmond, VA
• St. Cloud, MN

Note: Salaries for other locations will be determined based on regional pay ranges and included in the offer letter.

Equal Opportunity & Application Process

Capital One is an EOE (including disability and vet status). We promote a drug-free workplace and follow all applicable laws regarding criminal background inquiries.

This application period will remain open for a minimum of five (5) business days.

For accommodations during the application process, contact our Recruiting team at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.

For technical support or questions about the recruiting process, email Careers@capitalone.com.

Note: Capital One does not endorse third-party products or services. Positions outside the U.S. are for respective regional entities.