Capital One Is Hiring A Bilingual Senior Customer Service Coordinator

Looking for a virtual role that allows you to work from home while making a real difference? Discover the opportunity to join Capital One's Customer Operations team — where compassion and innovative solutions redefine banking. 💼✨

Position: Senior Customer Service Coordinator

Be part of a dynamic team dedicated to providing exceptional service, fostering loyalty, and creating a positive customer experience. Earn competitive pay and enjoy comprehensive benefits, all from the comfort of your home.

Location & Eligibility 📍

To qualify, candidates must:

• Reside within 100 miles of one of the following zip codes (excluding California):

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

and be prepared to report in-person when required, with at least 24 hours' notice.

Who We're Looking For 🌟

Our ideal candidate is eager to learn, customer-focused, detail-oriented, and adaptable. Key qualities include:

• Strong communication skills with peers, management, and customers
• Ability to exercise good judgment and solve problems independently
• Empathy-driven customer focus
• Proactive with excellent time management and organizational skills
• Dependability with a solid attendance record
• Experience handling inbound/outbound collections calls
• Willingness to participate in formal training programs

Note: Successful candidates will need to complete a language assessment.

Key Responsibilities 🚀

As a Senior Customer Service Coordinator, your main goal is to deliver top-tier service by understanding customer needs, resolving issues, and creating memorable experiences. Specific duties include:

• Advocating for customers, resolving issues in compliance with regulations, and managing escalations
• Investigating concerns and suggesting process improvements
• Supporting and guiding fellow associates, providing real-time feedback
• Handling a blended inbound/outbound call environment

We provide the necessary tools and support to help you succeed in complex de-escalation scenarios.

Qualifications 📋

Basic Qualifications

• High school diploma, GED, or equivalent
• Minimum 3 years of customer service or call center experience
• At least 1 year using Google Suite or Microsoft Office
• Fluent in both English and Spanish

Preferred Qualifications

• 4+ years of customer service or call center experience
• Experience in the financial industry (minimum 1 year)
• Collections experience (minimum 1 year)

Benefits & Perks 🎁

Joining Capital One means accessing a comprehensive benefits package designed to support your well-being:

• Health, dental, and vision coverage
• Financial wellness programs
• Work-life balance initiatives
• Flexible work schedules

Work from Home Technology & Location Requirements 💻📶

Technology Requirements

• A secure, dedicated home office free from noise and distractions
• Reliable, private internet connection (no hotspots or satellite services)
• ISP speed of at least 100 Mbps download and 10 Mbps upload
• Both wired and Wi-Fi connections are acceptable if criteria are met
• Capitalize on tools like Speed Test to validate your connection

Capitol One reserves the right to request proof of internet speed and service. Technology requirements are subject to change with notice.

Location & Reporting

• Reside within the specified zip code radius and report in person as needed
• Unable to consider applicants outside the designated area or in California

Salary Range & Additional Details 💰

The full-time annual salary for this role ranges between $49,774 across all listed locations. Salaries may vary for roles outside these areas or part-time arrangements. Details include:

• Plano, TX: $49,774
• Chesapeake, VA: $49,774
• Tampa, FL: $49,774
• Lincoln, NE: $49,774
• Las Vegas, NV: $49,774
• Wilmington, DE: $49,774
• Richmond, VA: $49,774
• St. Cloud, MN: $49,774

Capital One offers competitive, inclusive benefits. More info available at Capital One Careers.

Application & Legal Information

This position will be open for applications for a minimum of 5 business days. No agency inquiries, please.

Equal Opportunity Employment: Capital One is committed to diversity and prohibits discrimination based on disability, veteran status, or other protected classes. We maintain a drug-free workplace and consider qualified applicants with criminal histories in accordance with applicable laws.

If you need accommodations during the hiring process, contact 1-800-304-9102 or RecruitingAccommodation@capitalone.com.

For technical support or questions, email Careers@capitalone.com.

Note: Positions posted in Canada, UK, and the Philippines correspond to their respective entities.