Aspen Dental Is Hiring A Bilingual Scheduling Center Agent

Aspen Dental is committed to expanding access to quality dental care with over 1,000 locations dedicated to serving all patients. Join our team as a Spanish Bilingual Scheduling Center Agent from the comfort of your home and make a meaningful impact by helping patients access the dental care they need.

About the Role

Work remotely as part of our dynamic team where you will assist patients in scheduling appointments, fostering better dental health and ensuring a smooth patient experience. We offer both full-time and part-time positions, with virtual training sessions starting soon. Don't miss your chance to build a rewarding career with Aspen Dental, offering opportunities for growth and development.

Job Responsibilities

• Coordinate Patient Appointments: Serve as the first point of contact for new and existing patients calling to book appointments or inquire about services.
• Handle Inbound Calls: Manage high-volume calls with compassion, addressing questions and concerns efficiently.
• Empathetic Listening & Sales Techniques: Understand patient needs through empathetic communication and utilize trained sales and customer service methods to set appointments and meet call center goals.
• Additional Tasks: Perform other duties as assigned by the Call Center Leadership team.

Qualifications & Requirements

• Education: High School Diploma or equivalent.
• Language Skills: Must be professionally proficient in both English and Spanish.
• Experience: At least 1 year of customer service experience (retail, call center, hospitality preferred). Prior experience in high-volume call centers is a plus.
• Skills: Strong communication skills, tech-savviness, and a customer-focused attitude.
• Technical Requirements: Reliable Cable or Fiber internet connection with at least 100 Mbps download and 10 Mbps upload speeds. Must be able to connect via wired connection within 6 feet of the router.
• Work Environment: A quiet, HIPAA-compliant, private workspace is essential.
• Availability: Some evening and weekend hours are required.

Compensation & Benefits

• Hourly Pay: $17.00 per hour, with eligibility for performance-based bonuses paid monthly, and pay increases at 90 and 180 days.
• Shifts: Various full-time and part-time options available.
• Insurance: Comprehensive Health, Dental, and Vision coverage.
• Paid Time Off: Generous paid leave policies.
• Retirement Plan: 401K with a generous company match.

Apply today to start your career journey with Aspen Dental and help improve patients’ lives! 🚀

For more details, see our CA Privacy Policy.