Comcast Is Hiring A Bilingual Sales Representative - Inbound (Virtual)

Job Description

- Virtual work-from-home role 

- Base pay: $14.50/hour

- Uncapped Commissions: targeted at $17,000+ per year ($1,416+ per month)

- Career growth and progression plans

- Target Start Date: October 27th or November 10th

- Required: Ability to speak fluently in both English and Spanish

- Training Hours: Monday - Friday 10:00 - 7:00pm EST

- Hours of Operation  (post-training):

Monday - Friday 11:30am - 8:00pm EST

Saturday - Sunday 10:30 am - 7:00pm EST (Saturday & Sunday shifts required)

Core Responsibilities

• Sales Performance: Consistently meet or exceed sales targets by engaging new and existing customers over the phone.
• Bilingual Communication: Fluent in both English and Spanish.
• Customer Engagement: Use consultative sales techniques to understand customer needs, overcome objections, and recommend tailored solutions.
• Customer Support: Assist with non-sales inquiries and skillfully transition them into sales opportunities when appropriate.
• Product Knowledge: Educate customers on company products and services using available tools and resources.
• Relationship Building: Create a personalized and positive customer experience to build lasting relationships.
• Professionalism: Maintain a friendly, respectful, and professional demeanor with customers and team members.
• Judgment & Integrity: Make sound decisions that balance customer satisfaction with company goals.
• Soft Skills: Demonstrate strong listening, problem-solving, and communication skills.
• Adaptability: Thrive in a fast-paced, competitive environment while maintaining performance standards.
• Team Collaboration: Work effectively with peers and other departments to ensure a seamless customer experience.
• Technical Proficiency: Navigate multiple systems and input data accurately and efficiently.
• Commitment to Growth: Be a proactive team player focused on continuous improvement.
• Communication Skills: Clearly convey information both verbally and in writing.
• Process Adherence: Follow established sales processes to ensure consistency and quality.
• Work Environment: Must be able to use a headset and standard office tools (keyboard, mouse, etc.).
• Availability: Reliable attendance with flexibility to work nights, weekends, and overtime as needed.
• Other Duties: Willingness to take on additional responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.