Maximus Is Hiring A Bilingual Russian Customer Service Representative

Maximus is seeking bilingual Russian Customer Service Representatives to join our New York State of Health (NYSOH) team. This fully remote role requires residency within 100 miles of New York, NY, and offers comprehensive training and excellent benefits.

🌟 About the Role

As a Customer Service Representative (CSR) at Maximus, you'll serve some of the most vulnerable communities by guiding New Yorkers through complex healthcare plans. During our supportive onboarding process, you'll receive paid, extensive training to ensure you deliver professional and knowledgeable customer care.

💼 Why Work at Maximus?

• 💰 Competitive Compensation — Includes quarterly bonuses based on performance!
• 🩺 Comprehensive Insurance Coverage — Medical, Dental, Vision, Prescription plans, and a partially funded HSA. Plus, life insurance and discounts on Auto, Home, Renter's, and Pet insurance.
• 🔮 Future Planning — 401K Retirement Savings plan with company matching.
• 🏖️ Paid Time Off — PTO, holidays, sick leave, and Short & Long Term Disability coverage.
• 💖 Wellness Support — Resources for physical, emotional, and financial wellness via our Employee Assistance Program (EAP).
• 🌟 Recognition Platform — Celebrate and acknowledge outstanding contributions.
• 🎓 Tuition Reimbursement — Support for ongoing education and professional growth.
• 🎁 Employee Perks & Discounts — Exclusive benefits for our team members.
• 🧘‍♀️ Wellness Programs — Access tailored resources and programs.
• 📚 Professional Development — Opportunities to participate in workshops, training, and conferences.

📝 Essential Duties & Responsibilities

• Answer incoming calls from consumers, including the general public, prospective enrollees, and those assisting enrollees, adhering to all policies and confidentiality standards.
• Respond effectively to inbound and outbound contacts and document all inquiries properly.
• Process health care coverage applications over the phone—building tax households, assessing income, determining eligibility, interpreting Marketplace decisions, and enrolling in health plans. Redirect consumers as necessary.
• Handle life event changes, demographic updates, disenrollment requests, and special enrollment periods.
• Facilitate caller requests for materials through mail, email, or download.
• Provide translation services for non-English speakers following established procedures.
• Escalate complex issues to appropriate staff for resolution.
• Participate in meetings and training sessions to stay current with programs and systems.
• Maintain strict confidentiality and privacy standards when responding to inquiries.
• Meet Quality Assurance (QA) metrics and key performance indicators.
• Follow safety standards and perform tasks in an office setting, including occasional lifting of items up to 25 pounds.
• Perform other duties as assigned by management.

🎯 Minimum Requirements

• High school diploma or GED, with at least 6 months of relevant experience, or equivalent education and experience.
• Proficiency in English and Russian fluently, with the ability to read, speak, and translate effectively.
• Residency within 100 miles of New York, NY.
• Strong data entry, telephone, organizational, and communication skills.
• Ability to thrive in a fast-paced environment and handle multiple complex tasks simultaneously.
• Team player capable of working independently.
• Previous experience with computers, phone systems, and headsets is preferred.
• Customer service background is a plus.

🏡 Home Office Requirements

• Internet speed of 20 Mbps or higher (verify at speedtest.net).
• Connection to the internet via Wi-Fi or Ethernet (Category 5 or 6).
• Must currently and permanently reside in the Continental US.

🌎 Additional Information

EEO Statement: Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other protected characteristics.

Pay Transparency: Compensation is determined based on multiple factors including job location, education, training, experience, work quality and quantity, and travel requirements.