Hershey Entertainment & Resorts Company Is Hiring A Bilingual Reservations Agent

Hershey Entertainment & Resorts is seeking a dedicated call center team member to assist guests with reservations and destination information, offering a dynamic work environment with sweet perks and growth opportunities. 🍫✨

About Hershey Entertainment & Resorts Company

Hershey Entertainment & Resorts (HE&R) is an award-winning entertainment and hospitality organization with iconic properties including Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, restaurants, and more. Our team members share a common goal: uphold the legacy of our founder, Milton S. Hershey, while living by our core values:

• Devoted to the Legacy
• Selfless Spirit of Service
• Team Focused
• Respectful of Others

We are committed to fostering diversity, equity, and inclusion across our workforce, marketplace, and community. We proudly help fulfill Milton Hershey’s dream by providing value to the Milton Hershey School.

Position: Call Center Sales & Reservation Associate

Assist guests by making and modifying reservations, providing destination information, and ensuring a memorable experience—whether working in-office, remotely, or a hybrid of both.

What You’ll Enjoy

• FREE admission to Hersheypark
• Exclusive employee discounts
• Comprehensive benefits including health coverage starting the first of the month after your start date
• 401K contributions, paid time off, and more!

Compensation: Paid at a base rate of $15.68/hour plus incentives.

Job Responsibilities

• Provide accurate information about rates, packages, events, attractions, and availability.
• Think analytically to seek alternatives and resolve guest issues.
• Build rapport with clients and offer personalized recommendations to enhance their experience and close sales for resorts, spas, and activities.
• Accurately detail and update guest reservations.
• Perform other duties as assigned.

Qualifications

• Must be at least 18 years old
• High school diploma or equivalent

Skills & Abilities

• 1+ year of customer service, hospitality, or sales experience (preferred)
• Typing speed of at least 32 WPM
• Excellent written and verbal communication skills in English
• Ability to identify client needs and offer effective solutions
• Strong problem-solving and decision-making capabilities
• Technical proficiency with keyboards and PC systems
• Professional appearance aligning with company standards
• Attention to detail and ability to multitask
• Works well under pressure and adapts to changing circumstances

Job Demands

• Commitment to a 35-hour weekly training schedule for two weeks
• Availability during operational hours (8 AM – 8:30 PM, 7 days/week)
• Must work a minimum of 4 weekends per month
• At least one evening shift and some holidays required

Remote Work Details & Requirements

When working from home, please ensure:

• Work remains within Pennsylvania state lines
• You have a quiet, distraction-free workspace
• Hershey Entertainment & Resorts will provide the necessary computer equipment; employees must supply high-speed internet

Note: Management retains the right to reassign duties as needed at any time.

Equal Opportunity Employment

Hershey Entertainment & Resorts is an Equal Opportunity Employer. We are committed to providing equal employment opportunities and ensuring a diverse and inclusive workplace. For more information, please review the Know Your Rights notice from the Department of Labor.