TimeDoc Health Is Hiring A Bilingual Remote Care Coordinator

Join TimeDoc Health as a Bilingual Care Coordinator! 🌟

Make a meaningful impact on patients' lives by providing compassionate virtual care management through a dynamic and supportive team environment.

About TimeDoc Health

Founded in 2015, TimeDoc Health specializes in Virtual Care Management services that help patients with chronic conditions stay connected to their care between office visits. Using innovative technology and heartfelt outreach, we aim to improve health outcomes and reduce hospitalizations. Our work positively affects thousands of patients nationwide. 🌍

The Role

We are seeking Bilingual Care Coordinators to support patients with chronic conditions through Chronic Care Management (CCM). This is a phone-based, productivity-driven position where you'll primarily communicate with patients, coordinate care, and document interactions.

This role is perfect for clinical professionals comfortable handling high call volumes, structured schedules, and meeting daily productivity targets in a remote setting.

Work Schedule & Expectations 🕒

• Full-time, 40 hours per week
• Coverage required Monday–Saturday, 8:00 AM–6:00 PM in your support time zone
• Fixed schedule (no alternate shifts available)
• Spend approximately 7–8 hours daily on calls
• Meet productivity and quality metrics that are monitored regularly

What You'll Do

• Conduct monthly CCM phone calls with assigned patients
• Make 30–50 outbound calls per day 📞
• Complete all required patient interactions to achieve CCM service goals
• Educate patients about chronic conditions and care plans
• Coordinate with provider offices, pharmacies, and community resources
• Identify care gaps and social determinants of health
• Create and update personalized care plans in the EMR
• Accurately document all patient interactions
• Maintain HIPAA compliance and uphold patient confidentiality 🔒

Requirements ✅

• 1–3 years of experience as a CMA/RMA, LPN, or RN
• Active certification or multistate license for LPN/RN
• Strong verbal and written communication skills in English
• Comfortable on the phone most of the day
• Experience with EMR/EHR systems
• Highly organized, reliable, and capable of working independently remotely

Preferred Skills 🌟

• Geriatric patient experience
• Care coordination or case management background
• Strong verbal and written communication skills in Spanish

Work Environment & Equipment 🖥️

• Private, quiet home office setup with no interruptions
• Reliable high-speed internet (≥100 Mbps)
• Second monitor required
• Company-provided laptop and software

Benefits & Perks 🎁

• Medical, dental, and vision insurance
• Paid time off and holidays
• Fully remote work environment
• Supportive team culture with growth opportunities
• Career advancement as our team expands
• Meaningful work focused on keeping patients healthy and out of the hospital ❤️

Equal Opportunity Employer

TimeDoc Health is committed to diversity and inclusion. We do not discriminate on race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other legally protected basis. Employment decisions are based solely on qualifications, merit, and business needs.