Pair Team Is Hiring A Bilingual Referral Coordinator (Remote, Spanish Speaking)

Join Pair Team — Connecting Underserved Communities to Quality Care

Pair Team is dedicated to improving the wellbeing of underserved communities by leveraging community partnerships and innovative care coordination technology. We are committed to transforming primary care for high-need individuals, ensuring equitable access to healthcare services.

About Pair Team 🧩

Our mission is to enhance health outcomes by working directly with community-led organizations such as shelters and food pantries, transforming them into sites of care. We provide comprehensive wraparound clinical services, upskill Community-Based Organization (CBO) staff to become Community Health Workers, and utilize our proprietary, data-driven platform, Arc, for seamless care coordination. Through Medicaid Managed Care Organizations (MCOs), we serve hard-to-reach individuals, channel healthcare dollars to expand social support programs, and foster lasting community impact.

Our Core Values ❤️

• Lead with integrity: We uphold commitments, take responsibility, and prioritize authenticity over perfection.
• Embrace challenges: We step into discomfort, support each other's learning, and provide candid, kind feedback.
• Break through walls: We push beyond limits for our patients, partners, and ourselves, challenging the status quo with resilience.
• Act beyond yourself: We uplift each other, respect boundaries, and seek first to understand with positive intent.
• Care comes first: We hold ourselves to high standards to serve our patients and ensure self-care to sustain our mission.

In the News 📰

• Forbes: Delivering Healthcare to Those Who Need It Most
• TechCrunch: Building for Medicaid’s Regulatory Moment with Neil Batlivala from Pair Team
• Axios: Pair Team Raises $9M to Expand Medicaid-Based Care

About The Opportunity 🚀

We are forming a passionate team to revolutionize primary care for underserved populations. We seek a dedicated Full-Time Referral Coordinator to serve as a vital link between patients, providers, plans, and internal teams. Your role will involve managing the referral process, ensuring timely communication, and advocating for patient care continuity by navigating insurance and healthcare requirements.

This position is remote, but candidates must reside in the United States and be available to work PST hours.

What You’ll Do 🎯

• Process, track, and coordinate patient referrals to ensure timely appointments
• Schedule appointments with primary care providers and specialists
• Coordinate with pharmacies regarding medication receipt and pickup
• Verify patient PCP and insurance details, including prior authorization requirements
• Manage the Release of Information
• Assist with follow-up and information collection for non-urgent patient needs

What You’ll Need ✅

• At least 1+ years of healthcare operations or administrative support experience in a fast-paced environment
• Confidence to own your role and propose solutions for success
• Bilingual in English and Spanish
• Proven results-oriented attitude and track record of exceeding performance metrics
• Reliability and adaptability to improve care for underserved communities
• Strong technical skills, comfortable with multiple platforms (Google Suite, Slack, Looker, etc.)
• Quiet, HIPAA-compliant, internet-connected workspace
• Passion for supporting and enhancing care for underserved populations

Because We Value You 💙

• Compensation: $22-23/hour (based on experience)
• Comprehensive health, vision, and dental insurance
• 401k plan
• Flexible vacation policy — take time to recharge
• Provided equipment: laptop, monitor, and more
• Monthly $100 work-from-home stipend
• Mileage/gas reimbursement for on-site days, if applicable
• Opportunities for rapid career growth and development

Our Commitment to Diversity 🌎

Pair Team is an Equal Opportunity Employer. We celebrate diversity and foster an inclusive environment for all applicants and employees. We consider all candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, political affiliation, military service, genetic information, or any other protected characteristic.

We participate in E-Verify to confirm employment eligibility. Employment offers are contingent upon passing a comprehensive background check, including criminal history, references, and, if applicable, driving records.

All communications will originate from recruiting@pairteam.com — beware of scams or phishing. If you have concerns, contact us directly.

Application Note 📝

We appreciate your interest! Due to high application volume, we are unable to respond to general inquiries. Please submit your application for the specific role you’re interested in. Our team will review and contact candidates whose qualifications match our needs.