Maximus Is Hiring A Bilingual Quality Analyst

🚀 Join Our Team as a Bilingual Quality Analyst!

Maximus is seeking a detail-oriented and experienced Bilingual Quality Analyst to ensure excellence in customer interactions and support continuous improvement initiatives. This fully remote role is integral to maintaining high-quality standards and leveraging AI tools to optimize performance.

📅 Date & Location

• Date: Tuesday, December 9, 2025
• City: Remote
• Country: United States

🕑 Work Schedule

Type: Full-time

🎯 Role Overview & Requirements

Maximus is looking for a Bilingual Quality Analyst fluent in Spanish and English (both written and spoken). This role involves conducting quality evaluations, supporting calibration sessions, and aligning with client quality standards. Candidates should possess strong analytical, communication skills, and a dedication to continuous improvement.

**Note:** Position is contingent upon contract award.

Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote work requirements below.

💻 Remote Position Requirements

• Hardwired internet (ethernet) connection
• Download speed of 25 Mbps and upload speed of 5 Mbps (10 Mbps preferred); test at www.speedtest.net
• Private work area with adequate power source

🎯 Essential Duties & Responsibilities

• Conduct internal audits to ensure quality metric compliance
• Develop and update procedures in collaboration with team
• Analyze operational reports and provide actionable solutions
• Create and research routine and ad hoc performance reports
• Perform monitoring activities and audits for quality assurance
• Identify trends within quality data and implement corrective actions
• Support performance monitoring using system applications
• Produce and update staff resource materials (guides, charts, workflows)
• Assist in staff training to uphold quality goals
• Evaluate effectiveness of key initiatives and quality improvements
• Participate in calibration sessions to ensure evaluation consistency
• Utilize AI tools for quality assurance, data analysis, and reporting
• Support operational calls as needed to maintain service levels
• Perform other duties as assigned by management

📝 Additional Position Details

Remote Equipment Requirements

• Hardwired internet connection
• Speed test of 25 Mbps download and 5 Mbps upload (10 Mbps preferred)
• A private workspace with sufficient power

🎓 Minimum Qualifications

• Bachelor's degree in a relevant field and 3+ years of related experience OR equivalent education and experience
• Bilingual in Spanish and English with strong verbal and written skills
• Ability to monitor agent interactions, provide feedback, and meet monitoring goals
• Strong organizational skills to manage evaluations across multiple lines of business
• Experience in developing, revising procedures, and analyzing performance data
• Participation in calibration sessions to ensure evaluation consistency
• Support in agent training initiatives
• Proficiency with AI tools to support quality processes
• Willingness to support operations by taking calls as needed

🤝 Equal Opportunity & Compensation

Maximus is an equal opportunity employer; we evaluate all applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.

Salary Range: $55,000 – $66,000 annually, based on experience and other factors. Maximus offers comprehensive benefits, including health insurance, life & disability coverage, retirement plans, paid holidays, and time off.

Note: Salary figures are influenced by contract specifics and relevant experience. We do not consider salary history in our decisions.

🛠️ Accommodations

Maximus provides reasonable workplace accommodations for candidates requiring assistance during the employment process. For support, contact applicantaccom@maximus.com.

💰 Salary Details

• Minimum Salary: $55,000
• Maximum Salary: $66,000