SALUDOS HISPANOS Is Hiring A Bilingual Patient Service Representative

Join our team as a Bilingual Patient Service Representative (English/Spanish) at Care A Van - PRN and make a meaningful impact in healthcare through compassionate patient interactions and efficient service.

Job Category

• Healthcare

Overview

At Bon Secours Mercy Health, we are committed to enhancing healthcare quality, safety, and cost-effectiveness. Our hospitals, care sites, and clinicians are recognized for clinical and operational excellence. As a faith-based and patient-focused organization, Bon Secours aims to improve the health and well-being of all individuals in mind, body, and spirit through exceptional patient care. We value a culture rooted in compassion, collaboration, excellence, and respect.

About Us

Bon Secours seeks dedicated individuals who embody our core values of compassion, human dignity, integrity, service, and stewardship. We strive to create a work environment where our associates can thrive and where communities can flourish.

Job Summary

The Patient Services Representative serves as the primary contact for patients and the community. Your responsibilities include processing referrals, managing patient registration, verifying insurance details, updating medical records accurately, scheduling appointments, transcribing orders, explaining financial options, and ensuring smooth patient flow.

Schedule: 2-3 shifts per week, 8 hours each, Monday through Friday.

Essential Functions

• Provide excellent communication and customer service by greeting patients and community members respectfully.
• Handle admission paperwork and perform basic insurance verification, ensuring correct patient identification for billing.
• Respond to internal and external calls in a friendly and helpful manner.
• Troubleshoot and resolve issues promptly.
• Maintain patient flow and inform supervisors of any department or patient concerns immediately.
• Coordinate and prioritize bed placement for timely and appropriate patient admission.
• Perform other duties as assigned.

Education & Experience

• Education: High School Diploma or GED required.
• Experience: Healthcare or related experience preferred but not mandatory.
• Knowledge of medical terminology, Microsoft Office, Cadence, and Connect Care is advantageous.

Skills & Abilities

• Strong problem-solving skills and basic computer proficiency.
• Typing speed of 40 WPM with excellent communication and interpersonal skills.
• Professional engagement with staff and patients.
• Basic math skills.
• Must be fluent in English and Spanish (reading, writing, speaking).

What We Offer

• Comprehensive, affordable medical, dental, and vision plans 🏥
• Prescription drug coverage 💊
• Flexible spending accounts
• Life insurance with AD&D
• Employer contributions to retirement savings plans 💼
• Paid time off 🌴
• Educational assistance 🎓
• And much more!

Equal Opportunity Employment

All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability. For more details on our affirmative action or to request accommodations, please contact us at recruitment@mercy.com.