Spencer Dental & Braces - a Benevis company Is Hiring A Bilingual Patient Coordinator

Join Benevis in making the world a brighter place, one smile at a time! We are dedicated to providing accessible, high-quality dental care and creating joyful experiences for our communities. If you're passionate about making a difference and love working with children, this is the opportunity for you! 😃✨

Overview

At Benevis, we create over a million smiles annually across various communities. With a team of over 2,000 employees ranging from clinical to support staff, we are united by our mission to foster healthy, happy smiles in a fun and compassionate environment. Are you ready to help us craft our next million smiles? We have just the role for you!

Position: Patient Coordinator

Support our mission by delivering excellent dental care and creating memorable experiences for our patients. Join a team that values teamwork and genuinely cares about each patient’s well-being. 🌟

Find Your Opportunity to Make an Impact 💥

• Get out into your community—participate in local events, school screenings, presentations, and other activities to promote a positive image.
• Join morning huddles (or even run one!) to share insights, appreciate colleagues, and highlight customer-focused efforts.
• Work with kids—who make up 70% or more of our patient base—fostering a friendly and welcoming environment.

Responsibilities

• Provide quality customer service at check-in and check-out for patients and parents.
• Verify patient insurance eligibility and service limits before appointments.
• Greet patients and parents warmly, ensuring they feel comfortable and informed.
• Keep the waiting area and front desk clean and organized.
• Ensure all patient files are prepared: update records, verify insurance, and confirm service limits.
• Coordinate with Clinical Team Leader and Doctors to facilitate same-day care opportunities.
• Assist in meeting office financial goals by managing the hygiene and operative schedules.
• Schedule follow-up and six-month recall appointments for patients.
• Handle incoming calls and direct them appropriately, taking messages as needed.
• Make outbound calls to confirm appointments, reschedule as necessary, and follow up on outstanding treatments.
• Re-file patient records at the end of each day, maintaining data integrity.
• Adhere to all government regulations, company policies, and compliance standards.
• Verify and collect any out-of-pocket balances before treatment begins.
• Perform other duties as assigned to support the team and operations.

Qualifications & Requirements

• High school diploma or GED equivalent.
• Office experience preferred, especially in dental or medical settings.
• Experience working with children's dentistry is a plus.

What We Offer 🏆

• Competitive compensation package.
• Quarterly performance-based bonuses.
• Comprehensive benefits including Medical, Dental, Vision, 401(k) with company match, flexible spending accounts, paid time off, holidays, and more.

Our Values

We foster a culture of teamwork, mutual respect, and cooperation. We are committed to non-discrimination and uphold all applicable laws and regulations. We do not tolerate unlawful discrimination or harassment based on race, color, creed, religion, sex, national origin, age, disability, sexual orientation, or any other protected characteristic. 🤝🌎