9amHealth Is Hiring A Bilingual Patient Care Advocate

Join 9amHealth — Redefining Cardiometabolic Care 🌱

We are pioneering a new standard of holistic health management through personalized, comprehensive care for metabolic conditions.

About 9amHealth

Based in San Diego, California, 9amHealth specializes in cardiometabolic care—an innovative, whole-body approach to preventing and managing obesity, diabetes, high blood pressure, and high cholesterol. Our services include customized care plans, prescription medications, and expert guidance to empower members to live healthier every day.

Founded by the team behind mySugr—acquired by Roche in 2017—our company has secured over $25 million in funding from esteemed investors such as 7Wire Ventures, Human Capital, Founders Fund, Define Ventures, Speedinvest, iSeed Ventures, and StartUp Health. We are on a rapid growth trajectory, committed to delivering a connected, patient-centric care experience.

What It Is

As a Patient Care Advocate at 9amHealth, you will be the cornerstone of our support system, ensuring our members receive compassionate and comprehensive assistance throughout their care journey. Your interactions will span phone calls, texts, emails, and messaging platforms, working closely with clinical specialists to provide seamless healthcare support.

You will be the first point of contact—answering questions from enrollment to ongoing care, directing members to the right team members, and fostering a warm, empathetic relationship with each individual.

Communication Priorities 📞✉️

• Inbound phone calls, including those from partnership teams
• Inbound in-app messages and texts
• Inbound emails
• Other duties as per daily schedule

Shifts Available 🕒

Monday - Friday:

• 9:30 AM – 6:00 PM PST / 12:30 PM – 9:00 PM EST
• 3:30 AM – 12:00 PM PST / 6:30 AM – 3:00 PM EST
• 6:00 AM – 2:30 PM PST / 9:00 AM – 5:30 PM EST

What You’ll Do 💼

• Provide timely technical and product support to members via messaging and calls, ensuring adherence to SLAs
• Proactively follow up on unresolved inquiries for full resolution
• Collaborate with clinical teams to relay accurate, timely information
• Document member interactions precisely for seamless care coordination
• Manage and update member data, maintaining confidentiality and data privacy
• Become an expert on 9amHealth’s offerings
• Assist members with insurance approval processes
• Identify trends affecting members and communicate insights effectively
• Maintain a positive, empathetic attitude in all interactions, advocating for process improvements and new initiatives
• Consistently achieve high customer satisfaction scores

Note: This job description is subject to change; duties may be added or modified as needed to support business objectives.

What You’ll Need ✅

Minimum Qualifications

• 2+ years of customer service experience in healthcare
• Fluent in both spoken and written Spanish
• Effective communication skills—clear, empathetic, and capable of explaining complex health information
• Strong problem-solving, de-escalation, and resolution abilities
• Experience with customer service platforms (e.g., Zendesk) and healthcare systems (e.g., EMRs)
• Ability to multitask efficiently in a fast-paced environment
• Compassionate, patient-focused approach
• Willingness to work flexible hours, including early mornings, evenings, and weekends
• Reliable high-speed internet and a quiet workspace to ensure privacy
• Understanding of insurance workflows and HIPAA compliance

Preferred Qualifications ✨

• Self-motivated with a positive, inspiring attitude
• Experience in health tech startups

Compensation 💰

Hourly pay up to $25/hour

What You Can Expect at 9amHealth 🚀

Join a dynamic startup environment backed by experienced founders who have successfully built innovative healthcare solutions. We promote a collaborative learning culture and a passion for continuous improvement. Work on a new product alongside a small, flexible team dedicated to shaping technology, infrastructure, and workplace culture.

Our team members are globally dispersed, with physical offices in San Diego and Vienna. We value your culture, wherever you are located.

Enjoy a comprehensive benefits package, including health, dental, and vision insurance, flexible PTO, remote work options, a professional development budget, and ongoing education support. Make a meaningful impact on chronic disease management and contribute to a mission-driven culture dedicated to enhancing healthcare accessibility and affordability.

Our Commitment to Diversity & Inclusion 🤝

Recognizing that diabetes disproportionately affects BIPOC communities, we are dedicated to building a diverse workforce that reflects our patients. We warmly welcome applications from people of color, LGBTQ+ individuals, those with disabilities, ethnic minorities, and foreign-born residents.