PF Concepts Is Hiring A Bilingual Patient Accounts Representative

Join Our Team as a Bilingual Patient Accounts Representative! 🌟

We are looking for a dedicated bilingual professional fluent in English and Spanish to manage patient accounts, ensure compliance, and deliver exceptional customer service within a growing healthcare organization.

📋 Job Description

Required: Bilingual - fluent in English & Spanish

As a Bilingual Patient Accounts Representative, you will be responsible for data entry, account analysis, and maintaining client relationships. The ideal candidate will possess excellent organizational skills, a keen eye for detail, and a passion for delivering outstanding patient service. A minimum of one year of experience in patient financial services is required.

📝 Responsibilities

• Patient Interviews: Conduct in-person or telephone interviews within HIPAA guidelines to determine eligibility based on client site and trust fund regulations.
• Record Keeping: Maintain comprehensive records of all patients applying for financial assistance, including applications, proof of income, and correspondence.
• Compliance: Follow departmental and hospital policies to ensure regulatory adherence.
• Communication: Maintain daily contact with hospital departments and outside entities regarding self-pay referrals.
• Assistance with Applications: Help patients complete applications for government and state programs.
• Data Management: Track and maintain statistical data related to financial determinations.
• Follow-Up: Reach out to patients or families post-discharge to facilitate timely application completion.
• Application Submission: Submit completed applications promptly for approval.
• Record Updates: Document all actions taken on patient accounts within hospital systems.
• Eligibility Initiatives: Initiate online Presumptive Eligibility (PE) checks for Medicaid/NJ Family Care.
• Form Completion: Fill out PA1C forms for Medicaid/NJ Family Care eligibility.
• Special Projects: Assist management with ad hoc projects as needed.
• Task Management: Ensure routine and priority tasks are completed timely.
• Participation: Engage actively in meetings, training, and cross-training activities.
• Other Duties: Perform additional responsibilities as assigned.

🎁 Benefits

• ✅ 401(k) with matching
• ✅ Dental, health, and vision insurance
• ✅ Paid time off and training
• ✅ Tuition reimbursement

💸 Compensation

Hourly rate ranges from $19.00 to $23.00, depending on experience.

🗓️ Schedule

Monday through Friday, 8:00 am – 4:30 pm, totaling 40 hours per week.

🚗 Location & Relocation

Paterson, NJ 07503 — Reliably commute or planning to relocate before starting. (Required)

🎯 Job Requirements

• Bilingual: Fluent in writing, reading, and speaking in Spanish (required)
• Education: High school diploma or GED (minimum)
• Communication Skills: Strong in writing, speaking, and active listening
• Customer Service: Excellent interpersonal skills, patience, and empathy
• Problem-Solving: Critical thinking and troubleshooting abilities
• Multi-tasking: Capable of working efficiently in a hospital environment
• Organization & Time Management: Prioritization skills to handle multiple responsibilities
• Industry Knowledge: Familiarity with HIPAA regulations helpful
• Attention to Detail: Ensuring accuracy and quality in work
• Computer Skills: Proficiency in Microsoft Office; experience with billing software, EMR, or hospital systems is a plus

🧍 Physical & Travel Requirements

• Sitting for extended periods and occasional lifting up to 25 pounds
• Willingness to travel for onsite training and client meetings as needed