PM Pediatrics Is Hiring A Bilingual Part-Time Front Desk Associate

Join Our Passionate Team as a Front Desk Associate! 😊

Working here means being part of a company where everyone truly believes in what they do—bringing passion and customer focus to the forefront.

Summary

The Front Desk Associate role offers an exciting opportunity for a dynamic individual to engage with families and provide a welcoming, first-class experience. If you're organized, able to multi-task, and responsible, this position aligns perfectly with our mission, vision, values, and culture at PM.

Job Description

Being bilingual in Spanish and English is highly preferred. To succeed in this role and deliver an exceptional experience to our families, candidates must proficiently perform essential duties with efficiency and accuracy. The following requirements reflect the knowledge, skills, and abilities needed:

• Greeting families professionally in person and over the phone.
• Answering questions from patients and families; seeking clarification when needed.
• Demonstrating empathy and active listening in challenging interactions.
• Supporting patient care quality initiatives as directed.
• Coordinating escalations and urgent issues for timely resolution.
• Collaborating with site leadership to manage complex patient concerns.
• Applying PM Pediatric Care’s core values to help patients, families, and team members navigate systems before, during, and after visits.
• Monitoring and managing patient flow throughout the waiting and registration process, including assisting families with self-registration.
• Staying current on workflows, responsibilities, and technology through ongoing education.
• Registering patients and maintaining accurate accounts, ensuring HIPAA compliance.
• Managing incoming documents, mail, and correspondence with proper documentation and storage.
• Maintaining confidentiality and adhering to all HIPAA guidelines.
• Performing opening and closing duties such as organizing, stocking, sanitizing, and reconciling.
• Executing additional duties as assigned.

Qualifications

• Team player capable of working independently in a fast-paced environment.
• Intermediate proficiency in Microsoft Office Suite.
• Flexibility to work varied schedules, including travel to other sites if necessary.
• Excellent customer service and telephone skills.
• Strong verbal and written communication abilities.
• Professional, friendly, and approachable demeanor.
• Detail-oriented with a focus on quality.
• Basic math skills for handling receipts and cash transactions.
• Exceptional time management, organization, and critical thinking skills.
• Situational awareness with the ability to handle urgent scenarios.
• Prior experience in healthcare and knowledge of medical insurance is preferred.
• Ability to relate well to children and understand family dynamics.
• Comfortable managing shifting demands and multiple systems.
• Experience in front desk, concierge, customer service, or hospitality roles is a plus.
• High school diploma or GED required.

Compensation 💰

The hourly rate ranges from $17 - $25. This range complies with local regulations and serves as a potential starting salary, which varies based on experience and location. We evaluate each candidate individually to determine the appropriate compensation.

Equal Opportunity Employment 🌍

PM Pediatric Care is an Equal Employment Opportunity (EEO) employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other characteristic protected by law.