Sword Health Is Hiring A Bilingual Outbound Specialist

Join Sword Health as an Outbound Specialist and Help Transform Healthcare! 🚀

Quest to revolutionize healthcare with AI-powered solutions is underway at Sword Health. We're seeking a proactive, organized, and customer-focused Outbound Specialist to be a vital part of our growth journey.

About Sword Health

Sword Health is pioneering a shift from human-first to AI-first healthcare through its innovative AI Care platform. Our mission is to make world-class healthcare accessible anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and healthcare organizations worldwide.

Starting with pain care powered by AI, we’ve expanded into women’s health, movement health, and mental health. Since 2020, over 700,000 members across three continents have completed 10 million AI sessions, aiding our 1,000+ enterprise clients in avoiding over $1 billion in unnecessary healthcare expenses. Backed by 42 clinical studies, over 44 patents, and more than $500 million raised from top investors like Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund, Sword Health is at the forefront of digital health innovation. Learn more at www.swordhealth.com.

What You’ll Be Doing 🌟

• Driving Enrollments: Reach out to qualified leads, guide them through enrollment via phone, and support them to complete the process.
• Using Effective Closing Techniques: Apply proven strategies to address concerns, overcome objections, and successfully convert prospects into members.
• Delivering Outstanding Customer Interactions: Engage with members empathetically over the phone, fostering meaningful connections and ensuring a seamless experience.
• Collaborating with Internal Teams: Work closely with Physical Therapists and customer service teams to deliver accurate information and comprehensive support to members.
• Leveraging Technology Effectively: Utilize tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach efforts, track engagement, answer questions, and optimize workflows.

What You Need to Have ✅

• Experience using AI tools and techniques to improve productivity and decision-making.
• 2+ years in outbound calling, telemarketing, or sales (highly preferred).
• Excellent verbal communication and interpersonal skills.
• Professional, courteous phone manner.
• Strong persuasion and influence skills.
• Outstanding organizational and time management abilities.
• Resilience to rejection with a positive attitude.
• Proficiency in computers and relevant tools (Zoom Workplace, Excel, Jira, Slack, Notion).
• High school diploma or equivalent (Bachelor’s degree preferred).
• Proficiency in both English and Spanish.

US - Sword Benefits & Perks 🇺🇸

• Comprehensive health, dental, and vision insurance 🏥
• Life and AD&D Insurance 🛡️
• Financial advisory services 💰
• Supplemental Insurance Benefits (Accident, Hospital, Critical Illness) ❤️
• Health Savings Account (HSA) 🩺
• Equity shares 📈
• Discretionary Paid Time Off (PTO) 🌴
• Parental leave 👶
• 401(k) retirement plan 🏦
• Flexible working hours 🕒
• Remote-first work environment 🏡
• Company-paid holidays 🎉
• Free digital therapy for you and your family 🧠

Additional Notes:

Applicants must have the legal right to work in the United States; visa sponsorship is not provided. Sword Health complies with applicable federal and state civil rights laws and does not discriminate on any protected basis.

Important Compensation & Employment Details

Our compensation offers can be adjusted based on experience, skills, and impact. Pay varies by location and other factors. The listed salary range includes base pay and potential bonuses or incentives, with stock options potentially included. Future compensation modifications may occur, and stock value is not guaranteed.

We are committed to rewarding talent and impact—your growth and contributions matter!

Join Us and Make a Difference 🌍

If you're passionate about transforming healthcare through innovative technology and thrive in a dynamic, goal-oriented environment, we want to hear from you! Apply today to become part of our mission-driven team.