First Advantage Is Hiring A Bilingual Operations Specialist

Join First Advantage as a Bilingual Operations (Public Records) Specialist! 🌟

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. We foster a global, inclusive workforce committed to diversity, integrity, and respect. Join us and kickstart a rewarding career with a leader in background screening solutions, serving top Fortune 100 and Global 500 brands.

About The Role

The primary responsibility of the Bilingual Operations (Public Records) Specialist is to verify and cross-check applicant records entered into our platform. You'll ensure accuracy, timeliness, and respect in all tasks, following company guidelines.

• Languages: Bilingual in Spanish & English (verbal and written)
• Location: 100% remote based in Colombia
• Hours: Monday to Friday, 8:00 am - 5:00 pm (UTC-5)

What You'll Do 📝

• Perform online research on criminal records and conduct compliance analysis within deadlines
• Follow quality guidelines and meet targets set by your Team Leader
• Mentor new team members and perform quality checks for compliance and accuracy
• Maintain up-to-date information files and records
• Communicate with managers regarding compliance or risk issues
• Adhere to IT policies and data security guidelines

Requirements ✅

• Advanced English communication skills (spoken and written)
• High School Diploma, GED, or equivalent
• Ability to follow directions, especially when working with confidential data
• At least 1+ year of experience, preferably in call centers, BPO/KPO environments, or fact-checking roles
• Typing speed of at least 20 WPM with 90% accuracy
• Proficiency with MS Office Suite, especially Excel
• Strong attention to detail, judgment, and organizational skills

Performance & Training

• Set and achieve goals; participate in 1:1 meetings and employee engagement activities
• Complete internal trainings on compliance and privacy
• Attend business unit and occasional customer-focused meetings as required

Physical Requirements & Work Environment 🏡

This role is predominantly sedentary and conducted remotely. You will use standard office equipment such as computers, digital phones, webcams, scanners, and more. The descriptions provided are general; additional duties may be assigned as needed.

Why Choose First Advantage? 🚀

We are undergoing an exciting technological transformation! Join our team to work with cutting-edge technologies, develop scalable solutions, and lead our agile teams in delivering outstanding results for our clients.

What Are You Waiting For? Apply Today! 📩

Interested? We want to hear from you! If this role aligns with your skills and aspirations, apply now and tell us about yourself.

United States Equal Opportunity Employment

First Advantage is committed to diversity and inclusion. We support equal opportunity employment and do not discriminate based on race, ethnicity, gender, age, disability, veteran status, or any protected class. We embrace the changing demographics of the workforce and strive to reflect them in our hiring practices.