Sherwin-Williams Is Hiring A Bilingual Multi-Location Customer Service Specialist

Join our team as a Customer Service Specialist and play a vital role in ensuring customer satisfaction through personalized service, product knowledge, and effective problem-solving. 🚀

Overview

Customer Service Specialists collaborate closely with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They are responsible for resolving customer concerns promptly, maintaining high standards of product quality and store presentation, and consistently achieving sales goals.

Key Responsibilities

• Engage with customers to determine their needs and provide expert advice.
• Answer questions about Sherwin-Williams products and services.
• Recommend the right solutions to meet customer needs.
• Resolve customer concerns efficiently to ensure maximum satisfaction.
• Stay updated on product features and maintain high visual and quality standards within the store.
• Achieve sales targets through excellent customer service and product knowledge.

Important Information

Due to contact with customers—including minors—and access to cash, personal information, store merchandise, and valuable items, a criminal history review is required to uphold safety, security, and company reputation. This review helps us protect our staff, customers, vendors, and the public.

Work Locations

The successful candidate will work at one of the following locations, with locations subject to change:

• Store #725196: 276B Passaic Ave, Kearny, NJ 07031
• Store #705023: 324 Bloomfield Ave., Bloomfield, NJ 07003
• Store #705038: 1802 Springfield Ave, Maplewood, NJ 07040
• Store #705366: 536 Raymond Blvd., Newark, NJ 07105