Sherwin-Williams Is Hiring A Bilingual Multi-Location Customer Service Specialist

Join our team as a Customer Service Specialist and help us deliver exceptional service while promoting the Sherwin-Williams brand. This role involves direct interaction with customers, ensuring their needs are met, and providing expert product recommendations, all while supporting store operations and sales goals. 🌟

About the Role

Customer Service Specialists work closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They are also responsible for resolving customer concerns promptly, staying up-to-date with product features, and maintaining the high standards of our products and store environment. 🎨

Location

• Store #703461: 385 Washington Ave, Hillsdale, NJ 07642
• Store #722714: 735 State Route 17, Ramsey, NJ 07446
• • Locations May Vary

Key Responsibilities

• 😊 Ensure high customer satisfaction through excellent sales service
• 🤝 Assist customers both in person and over the phone by identifying needs and suggesting appropriate products and services
• 🛠️ Build trusted relationships with wholesale and retail customers
• 💳 Process sales transactions accurately following store policies
• 🎯 Meet or exceed sales goals on a daily, monthly, and yearly basis
• 📁 Maintain precise work order files and documentation
• 🧰 Pull products from sales floor or warehouse as needed
• 🎨 Tint and mix products according to customer specifications
• 📦 Stock shelves and set up attractive displays
• 🧼 Clean and maintain store equipment
• 🚚 Load, unload, and assist with deliveries
• 🏪 Keep assigned areas in-stock and presentable
• 📚 Stay knowledgeable about product offerings and discuss options with customers
• 🔄 Follow inventory control procedures
• 💡 Suggest ways to improve sales performance

Qualifications

Minimum Requirements

• 🔞 Must be at least 18 years old
• 📝 Legally authorized to work in the country without sponsorship
• 🗣️ Ability to read, write, comprehend, and communicate fluently in English and Spanish
• 🚗 Valid, unrestricted Driver's License
• 🏋️‍♂️ Capable of retrieving, lifting (up to 50 lbs. regularly and occasionally up to 70 lbs.) with or without reasonable accommodations
• 🕒 Willingness to work flexible hours, including evenings and weekends

Preferred Qualifications

• 🎓 High School diploma or GED
• 🕐 At least 1 year experience in delivery, retail, or customer service
• 🎨 Previous experience selling paint and related products
• 🔧 Experience operating tinting and mixing equipment

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our innovative paints, coatings, and solutions make spaces brighter and stronger. We value your skills, talent, and passion to help us achieve our mission. As a company, we prioritize stability, growth, and opportunity for our people. 🌎✨

Our Commitment to Our People

• Life: Rewards, benefits, and flexibility for your well-being
• Career: Opportunities to develop skills and advance
• Connection: An inclusive team and community engagement

Let's Create Your Possible together! 🚀

How to Get Started

Step 1 – Online Application

Visit our Careers page to find roles that interest you. Spend 15 minutes creating your profile by entering or importing your details.

Step 2 – Digital Interview

Qualified candidates will be invited to complete a video interview via HireVue, answering behavioral questions at your convenience. Complete this within 7 days of invitation.

Step 3 – In-Store Interview

Top candidates will be invited to meet with our team at a store or designated facility for a personal interview.

Employee Benefits & Compensation

At Sherwin-Williams, we offer a comprehensive range of benefits to support your health, wealth, and well-being. Details can be found at myshwbenefits.com. Compensation is competitive and dependent on experience, skills, and location. We reserve the right to modify this information as needed.

Equal Opportunity & Fair Hiring

We are committed to diversity and inclusion. Qualified candidates will receive fair consideration regardless of race, color, religion, sex, orientation, gender, origin, veteran status, disability, or other protected categories. We also follow laws promoting priority for Protected Veterans. Never will we ask for payment or sensitive personal info during the application process. 🔒