Sherwin-Williams Is Hiring A Bilingual Multi-Location Customer Service Specialist

Looking for a rewarding customer service role where you can make a real impact? Join our team as a Customer Service Specialist and help customers find the perfect solutions while ensuring their satisfaction! 😊

Customer Service Specialist Role Overview

Customer Service Specialists work closely with both wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend the best solutions. They are committed to resolving customer concerns promptly, maintaining high-quality standards, and supporting store visual presentation. The goal is to deliver excellent customer service while consistently achieving sales targets.

Key Responsibilities

• Engage with customers to determine their needs and provide product guidance.
• Answer questions about Sherwin-Williams products and services.
• Recommend suitable solutions to meet customer requirements.
• Resolve customer concerns swiftly to ensure maximum satisfaction.
• Stay updated on product features and maintain high standards of visual presentation and quality.
• Achieve sales goals while delivering outstanding customer service.

Additional Considerations

As part of the role, interactions with customers— including minors— and access to cash, personal information, and store merchandise are involved. The company conducts criminal history reviews to uphold safety, protect our reputation, and ensure the wellbeing of our staff, customers, vendors, and visitors.

Work Locations

The successful candidate will work at:

• Store #703462: 500 South River St., Ste. 11, Hackensack, NJ 07601
• Store #725196: 276B Passaic Ave, Kearny, NJ 07032

Locations may vary.