Sherwin-Williams Is Hiring A Bilingual Multi-Location Customer Service Specialist

Join Sherwin-Williams as a Customer Service Specialist – Make a Bright Impact! 🌟

At Sherwin-Williams, we offer comprehensive health benefits, competitive pay, and a supportive environment for our team members. If you're passionate about providing excellent customer service and working in a vibrant retail setting, we want to hear from you!

💼 About the Role

Customer Service Specialists collaborate closely with wholesale and retail customers to identify their needs, answer product questions, and recommend tailored solutions. Your focus will be on ensuring high customer satisfaction, maintaining product quality standards, and achieving sales goals. The position involves contact with diverse customers, access to store merchandise, electronic equipment, and payment methods, with both supervised and unsupervised scenarios. A criminal history review is part of our safety protocol to protect staff, customers, and the company's reputation.

The role is based at Store #1857, located at:

60 Central Avenue West, Unit #60, Edgewater, MD 21037

🚀 Key Responsibilities

• Enhance customer experience: Deliver high-quality sales service and ensure satisfaction.
• Assist customers: In person and via phone, understanding needs and presenting suitable products.
• Build trust: Establish productive relationships with wholesale and retail clients.
• Process transactions: Complete sales accurately and adhere to policies.
• Meet sales targets: Achieve monthly, quarterly, and annual sales goals.
• Manage inventory: Keep work order files accurate, stock shelves, and set up displays.
• Product preparation: Tint and mix products per customer specifications.
• Store upkeep: Maintain cleanliness of equipment and store areas.
• Assist with logistics: Load/unload trucks and support deliveries as needed.
• Knowledge sharing: Stay informed about products and recommend options.

🎯 Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years old
• Legal authorization to work without sponsorship now or in the future
• Ability to read, write, understand, and communicate fluently in English
• Ability to read, write, understand, and communicate fluently in Spanish
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs frequently and up to 70 lbs on occasion, with or without reasonable accommodations
• Willingness to work flexible hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least 1 year experience in delivery, retail, or customer service roles
• Previous experience selling paint and related products
• Experience operating tinting and mixing equipment

🌟 About Sherwin-Williams

Our purpose is to inspire and improve the world by coloring and protecting what matters. We create paints and coatings that brighten and strengthen spaces while supporting our people through:

• Life: Rewards, benefits, and health & well-being programs
• Career: Opportunities for growth and skill development
• Connection: An inclusive team and community engagement

Let’s create your possible together!

📝 How to Get Started

Step 1 – Online Application

Visit our Careers page to find roles that interest you. Spend 15 minutes creating your profile by entering or importing your details.

Step 2 – Digital Interview

If your application qualifies, you'll be invited to complete a video interview via HireVue. Record your responses to behavioral questions at your convenience within 7 days.

Step 3 – In-Store Interview

Top candidates will be invited to meet with our team in a store, wholesale branch, or delivery terminal.

💖 Employee Benefits & Additional Information

Our extensive benefits include healthcare, retirement plans, paid time off, and more. Details can be found at My Sherwin-Williams Benefits.

Compensation is determined based on experience, skills, and organizational needs. The listed wage range reflects factors such as certifications and location. We reserve the right to modify compensation details at any time.

We are committed to diversity and equal opportunity employment. All qualified applicants will be considered without discrimination based on race, gender, age, or other protected statuses.

As a proud VEVRAA Federal Contractor, we prioritize veteran applicants and request that employment services provide priority referrals for protected veterans.

Important: Our recruiting team will never ask for payments or sensitive personal information during the application process.