Koalafi Is Hiring A Bilingual Merchant Support Representative

Join Koalafi and be part of a transformative company dedicated to making big purchases more accessible for everyone. 🚀

About Koalafi

At Koalafi, we envision a world where no one has to delay or put important purchases on hold. Our mission is to simplify financing, helping consumers pay over time while empowering retailers with flexible lease-to-own solutions. With over 2 million satisfied customers and a team of 200+ dedicated professionals, we're committed to innovation, growth, and creating meaningful impact.

What You'll Do ✨

We’re seeking a Bilingual Merchant Support Representative to provide exceptional support to our expanding merchant network. This role offers a unique opportunity to grow alongside the company and help shape the future of financing.

Key Responsibilities

• Handle inbound calls from retailers regarding lease or loan application processing 📞
• Own Koalafi’s operational knowledge to effectively answer merchant questions 💡
• Conduct back-office processes such as funding and report generation to ensure a high-quality merchant experience 📝
• Build and maintain strong relationships with merchants and retail partners 🤝
• Provide excellent customer service throughout the entire financing process 🌟
• Perform a variety of tasks, including outreach and onboarding, as we test new technologies and expand our enterprise merchant base 🚀

About You 😊

• Excellent verbal communication skills 🗣️
• Bachelor’s degree or High School Diploma 🎓
• 1-2 years experience in a call center environment (preferred) 📞
• Proactive in identifying customer issues and escalating appropriately 🔍
• Proficiency with Microsoft Office Suite (Excel, Word) 💻
• Ability to work independently and efficiently 🏃‍♂️
• Comfortable working in a fast-paced, entrepreneurial setting 🚀
• Strong Spanish language skills, fluent in speaking, reading, and writing in professional contexts 🇪🇸
• Availability to work nights and weekends 🌙
• Location: Must be based within commuting distance to our Richmond, VA office. Relocation assistance is not provided.

Why Choose Koalafi? 🌟

At Koalafi, you'll tackle exciting challenges daily and grow your career in a culture founded on innovation, trust, and ownership. You'll build meaningful relationships, step outside your comfort zone, and lead projects that help people get what they need most. 🚀

Benefits 🏆

• Comprehensive medical, dental, and vision coverage 🏥
• 20 PTO days + 11 paid holidays 🎉
• 401(k) retirement plan with company matching 💼
• Student Loan & Tuition Reimbursement 🎓
• Commuter assistance 🚗
• Parental leave (maternal & paternal) 👶
• Inclusion and Employee Engagement Programs 🤝

Our Values & Culture 💡

• We focus on what’s most important 🎯
• We set clear expectations and deliver results ✅
• We embrace challenges to reach our full potential 🚀
• We constantly seek improvement with “How can this be better?” 🤔
• We move fast together, fostering collaboration and innovation ⚡