Momnt Is Hiring A Bilingual Merchant Success Manager (MSM)

Join Momnt as a Bilingual Merchant Success Manager (MSM) 🌟

Momnt is seeking a dedicated Bilingual Merchant Success Manager to strengthen our nationwide merchant network by building lasting relationships and driving platform engagement. If you excel in communication, enjoy helping others succeed, and are fluent in both English and Spanish, this is the perfect opportunity for you!

About Momnt 🏢

We are creating a top-tier platform for point-of-need lending, fostered by a culture rooted in growth, ownership, and collaboration. As an MSM, you'll play a vital role in turning merchant relationships into long-term success stories by promoting adoption, providing training, and supporting our merchants to maximize their potential revenue within the Momnt ecosystem.

Location & Work Environment 📍

• Preference for candidates local to Atlanta, GA for periodic in-person collaboration
• Open to applicants residing in: AL, CT, DC, FL, IL, IN, KY, LA, MA, MN, NC, PA, TN, TX, VA, WA, WI
• Work hours: 8AM - 5PM EST shifts
• Must be authorized to work in the U.S. | No sponsorship or C2C arrangements available

You Will Play a Key Role by 🎯

• Serving as a trusted advisor: Supporting your assigned merchants with personalized guidance and proactive support
• Growing revenue: Nurturing your book of merchants by addressing objections and expanding their use of our financing options
• Training & onboarding: Conducting onboarding sessions and providing ongoing education based on performance insights
• Engagement & growth: Increasing platform usage, uncovering upsell opportunities, and identifying new areas for merchant growth
• Communication: Handling inquiries via phone and email to resolve issues and build strong relationships
• Product expertise: Recommending the best-fit solutions by mastering Momnt’s products and services
• Feedback loop: Sharing valuable merchant insights with internal teams to enhance product development
• Collaboration: Working closely with Sales to identify referral or expansion opportunities
• CRM management: Logging detailed notes in HubSpot for accurate tracking and history
• Strategy testing: Improving outreach success through A/B testing and engagement campaigns
• Team involvement: Participating in special projects and team initiatives as needed

What You Bring to the Table 🚀

• Fluency in Spanish: Excellent verbal and written communication skills
• Relationship-building skills: Strong communication, professionalism, and empathy
• Experience: 1–3 years in customer success, account management, retail banking, or customer service environments
• Communication skills: Confident in phone outreach and managing high contact volume
• Documentation proficiency: Skilled in written communication and record-keeping
• Presentation skills: Comfortable leading virtual meetings and discussions
• Adaptability & solutions orientation: Thrives in fast-paced, collaborative settings
• Technical familiarity: Experience with CRM systems (preferably HubSpot) and productivity tools

Ready to make a meaningful impact at Momnt? Join us and be part of a team dedicated to growth, success, and innovative financial solutions! 🚀🎉