Latino Community Credit Union Is Hiring A Bilingual Member Service Representative Ii

Join Our Team as a Member Service Representative II at LCCU! 🎉

Experience a fulfilling career in a vibrant, multicultural environment dedicated to making a positive community impact.

Job Type

Full-time

📝 Job Description

We are excited to announce that LCCU is hiring! As a vital member of our team, you will provide outstanding front-line service to our members, assisting with account management, product education, and financial solutions.

Your Contribution

The Member Service Representative II (MSR II) plays a key role in fostering fully engaged financial relationships by delivering exceptional member service and sales support. The role includes a blend of member interaction, account handling, and teller duties, supporting the credit union's business strategy.

🌟 Key Responsibilities

Member Service & Sales

• 👋 Greet and welcome members cordially, ensuring prompt and professional service
• 📚 Maintain thorough knowledge of credit union products to educate members effectively
• 🔍 Identify member needs, recommend solutions, and promote appropriate LCCU products
• 🎯 Consistently apply LCCU's service model in all interactions
• 💵 Promote deposit products based on member needs
• 📝 Stay informed about all credit union services and promotional offerings

Account Opening & Maintenance

• 🆕 Establish new memberships and open accounts adhering to policies
• 💼 Handle transactions like transfers, wire payments, and account updates
• 🔎 Research and resolve account issues promptly
• 🛡️ Support members in dispute resolution, fraud detection, and transaction errors
• 📱 Assist with card orders, online access issues, account closures, and transfers
• 🔄 Perform account modifications and ATM/debit card maintenance
• 📝 Process ITIN applications and keep member records up-to-date

🗃️ Administration

• 📁 Maintain accurate records, scan documents, and file paperwork
• ⚙️ Stay updated on processes, policies, and regulations
• 🤝 Help coordinate member flow and train new staff when needed
• 🔄 Perform Teller I duties as necessary
• 🌍 Participate in community events and outreach
• 🚶‍♂️ Be flexible to move between branches within the region
• 🎓 Complete ongoing training requirements

🔐 Bank Secrecy Act Responsibilities

• 💰 Complete CTR procedures for cash transactions over $10,000
• 🚩 Recognize and report suspicious activities
• 📊 Submit Suspicious Activity Reports (SAR) as required
• 🎓 Attend annual compliance training on BSA and Identity Theft

📝 Requirements

• 🎓 High School diploma or GED; 2+ years related experience preferred
• 💵 Accurate cash handling and figures calculation skills
• 🤝 Strong relationship-building and sales abilities
• 🧠 Knowledge of credit union products and services
• 📝 Excellent organizational skills and attention to detail
• ⚡ Ability to multitask efficiently in a fast-paced environment
• 🤝 Professional demeanor and effective communication in English and Spanish
• 💻 Proficiency in Microsoft Office and email software
• 💪 Ability to stand for long periods and lift up to 35 pounds

🌟 Why Join LCCU?

If you are motivated to grow personally and professionally, align with community-focused values, and thrive in a diverse team, LCCU is the perfect fit for you! We promote a collaborative culture that encourages creativity, learning, and community engagement.

What We Offer

• 💼 A challenging and friendly work environment
• 💰 Competitive salary and benefits
• 🩺 Employer-paid medical insurance
• 💼 401(k) plan with substantial company matching
• 🛡️ Employer-paid life and disability insurance
• 🎉 Generous paid time off for work-life balance
• 🌱 Opportunities for career development and growth

🚀 Ready to Apply?

Visit our website to learn more about Latino Community Credit Union and check out current openings in our Careers section. Join us in building a stronger, more inclusive community!

🌍 Equal Opportunity Commitment

Latino Community Credit Union is an equal opportunity employer. We welcome and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for individuals with disabilities to perform essential functions.