Devoted Health Is Hiring A Bilingual Member Service Guide

Join Our Team as a Member Service Guide at Devoted Health! 🚀

Embark on a meaningful career that combines compassion, technology, and healthcare excellence by becoming a Member Service Guide at Devoted Health. Your role is vital in building trust, creating connections, and empowering members through high-quality, respectful support across various channels.

About This Role

As a Member Service Guide, you will be the primary support for our members via inbound calls, outbound outreach, and digital platforms such as chat, secure messaging, email, and video. This position is more than answering questions — it's about fostering genuine relationships grounded in respect and trust. You'll listen deeply, anticipate needs, and help members navigate their healthcare with confidence.

This dynamic role requires versatility, as you'll switch between inbound support, proactive outreach, and engagement across multiple channels. Success depends on adaptability, readiness to shift priorities, and meeting members where they are. Every interaction embodies our mission: treating every member like family. ❤️

Position Location & Requirements

• Remote from a home office
• Must be hard wired via Ethernet cable into your internet router

Call Center Hours

Our call center operates during the following hours:

• April - September: Monday - Friday: 8 am - 2 am ET; Saturdays: 8 am - 11 pm ET
• October - November: Sunday - Saturday: 8 am - 2 am ET
• November - March: Sunday - Saturday: 8 am - 1 am ET

Each shift will be 8.5 hours long, including a 30-minute lunch break, scheduled within the hours of operation.

Why You'll Love It Here 💙

• Competitive pay: $19 - $24/hr
• Training & Support: Paid training and ongoing coaching to foster your growth
• Bonuses & Benefits: Opportunities for bonuses, incentives, advancement, and comprehensive benefits (medical, dental, vision, PTO, 401k)
• Culture: A mission-driven environment centered on connection, compassion, and adaptability

Responsibilities & Impact

• Engage members with empathy and professionalism across calls and digital channels 🤝
• Build high-quality relationships to foster trust and empower confident healthcare decisions
• Translate complex healthcare benefits into simple, clear language
• Shift between inbound service, outbound outreach, and digital engagement as priorities evolve
• Ensure HIPAA compliance and all regulatory standards for privacy and quality
• Master multi-tasking: listening, talking, and typing simultaneously!
• Maintain a positive, “can-do” attitude 🌟

Required Skills & Experience

• Minimum of 1 year experience in a call center environment
• Passion for serving others and enhancing healthcare experiences
• Ability to build rapport, trust, and lasting relationships
• Adaptability and resilience in a fast-changing environment
• Enjoys learning new skills and applying feedback in real-time
• For bilingual roles: Fluent in both English and Spanish, in written and oral communication

Salary & Compensation 🎯

The salary range for this role is $19 - $24 per hour. Our compensation is designed for growth, and during the interview process, your talent partner will provide detailed information about the total rewards package, including factors like experience, skills, education, and location.

Our Total Rewards Package

• Employer-sponsored health, dental, and vision plans with low or no premiums
• Generous paid time off
• $100 monthly stipend for mobile or internet
• Stock options for all employees
• Bonuses and incentives (excluding Directors and above)
• Parental leave program
• 401(k) retirement plan
• And more...

Note: This package applies to full-time employees; interns and contractors are not eligible.

Our Mission & Commitment 🌟

Devoted to prioritizing healthcare equality, we are dedicated to creating a diverse and vibrant workforce. Our mission is to improve the health and well-being of older Americans by providing compassionate, comprehensive healthcare solutions that combine insurance, clinical care, and technology — delivered as if caring for a loved one.

Founded in 2017, we’ve experienced rapid growth and now serve members nationwide. Join us in making a meaningful difference!

Equal Opportunity & Workplace Values

Devoted is an equal opportunity employer. We value diversity, respect, and collaboration, fostering a safe and supportive work environment where everyone’s skills and perspectives are appreciated. Our commitment aligns with our Code of Conduct and company values.

We do not discriminate based on race, color, religion, sex, pregnancy, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, or any other legally protected factor. Our management team is dedicated to upholding this policy across all aspects of employment.