Educational Systems Federal Credit Union Is Hiring A Bilingual Member Care Representative

Join a dedicated team committed to serving the education community with a growing and values-driven credit union. 💼🌟

Join Our Dynamic Team

Educational Systems FCU has proudly served the education community for over 70 years. With assets exceeding $1.3 billion and a membership of 95,000 members, we are a fast-growing credit union that knows who we are, whom we serve, and where we are heading. Our core purpose is to serve the education community, guided by our core values: trustworthiness, excellence, collaboration, empowerment, and caring. Our vision aims to make financial wellness and stability accessible to all the communities we serve. Our success is driven by our Ambassadors' daily commitment to making a difference and helping members achieve their financial goals and dreams. 🌟🏦

About Our Career Opportunity

We are currently seeking an energetic, self-motivated professional with a positive attitude and excellent interpersonal and communication skills to join our dedicated team as a Bilingual Member Care Representative. This role is based in our fast-paced, high call volume Contact Center.

The Bilingual Member Care Representative plays a crucial role in enhancing our member experience by providing a variety of service functions. You'll work directly with members to identify additional financial solutions tailored to their needs. Additionally, you'll assist non-members in establishing their memberships and setting up accounts over the phone.

Work Schedule

• 40 hours per week with a variable schedule
• Hours between 8 a.m. and 6:05 p.m. EST, Monday through Friday
• Saturdays from 8 a.m. to 2:05 p.m. EST

Required Qualifications

• High school diploma or equivalent (GED) required. Ability to work efficiently in a fast-paced environment and utilize available resources to assist members.
• Fluent in reading and speaking Spanish.
• Minimum of one year experience working in a financial institution required. Previous contact center experience is helpful. Experience in selling and cross-selling products or services is preferred.
• Excellent member service skills, including strong verbal and written communication, patience, and professionalism in dealing with members.
• Functional knowledge of the Microsoft Office suite of products.
• Ability to perform routine mathematical calculations.
• Capable of functioning effectively in a call center environment and utilizing standard office equipment such as computers, 10-key calculators, fax, copier, and telephones.

Job posted by ApplicantPro