LifeMD Is Hiring A Bilingual Medical Service Representative

LifeMD is a leader in virtual primary care, headquartered in NYC, revolutionizing healthcare with innovative technology solutions. Join our team to be part of shaping the future of accessible, digital healthcare!

About us

LifeMD is at the forefront of virtual primary care, offering a comprehensive digital care platform that includes telemedicine, laboratory services, and pharmacy solutions. Serving over 200 health conditions across all 50 states, we are driven by a talented team of 50+ developers, engineers, and tech innovators dedicated to making healthcare smarter, faster, and more accessible.

Recognized as one of the fastest-growing healthcare technology companies (#166 on Deloitte Fast 500 in 2023), LifeMD isn't just a healthcare provider—it's a technological revolution in health services. If you're passionate about building impactful technology and making a difference, join us and help build the future of healthcare! 🚀

About the role

Medical Service Representative (Bilingual - English & Spanish)

We are seeking a dedicated bilingual Medical Service Representative to be the welcoming face of our Virtual Patient Care platform. Your role will be essential in ensuring patients have an exceptional experience as they access our virtual healthcare services. You will answer patient questions, provide guidance, and serve as a liaison between patients and our Southern Patient Care team, demonstrating professionalism and expert customer service skills. If you’re passionate about helping others and creating memorable patient interactions, we invite you to apply and become part of our innovative team!

Responsibilities

• Greet patients warmly and serve as the friendly face of our Virtual Care platform 😊
• Answer incoming calls with professionalism and courtesy
• Assist patients by providing solutions to their inquiries
• Maintain accurate patient accounts and information
• Coordinate with the medical team to handle patient scheduling
• Offer leadership and guidance to other Customer Service Representatives
• Perform other duties as assigned

Requirements

• At least 1+ year of related experience (call center, patient coordination, or claims experience)
• Bilingual proficiency in English and Spanish
• Proficient in computer use, especially Google Suite
• Strong problem-solving and decision-making skills
• Ability to handle confidential and sensitive information responsibly
• Medical experience is a plus
• Must be able to work full-time onsite (this position is not remote)
• Note: Duties may be changed at any time

Benefits

• Competitive pay: $22.50/hr 💵
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick Days, & Public Holidays)
• Training & Development Opportunities