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20four7VA Is Hiring A Bilingual Mandarin Intake Specialist & Administrative Virtual Assistant 9
Join 20four7VA as a Bilingual (Mandarin) Remote Intake Specialist & Administrative Virtual Assistant (Senior Level)
We are seeking dedicated offshore independent contractors to provide exceptional remote legal and administrative support to clients globally, with a focus on developed markets such as the United States, United Kingdom, Canada, and Australia.
About the Role
A California-based law firm is looking for a full-time Bilingual (Mandarin) Intake & Administrative Virtual Assistant to facilitate client communications and streamline internal operations. Since nearly half of their clients speak Mandarin, this role is vital for accurate interpretation, professional client onboarding, and efficient administrative coordination.
The ideal candidate embodies professionalism, empathy, precision, and comfort in handling translation duties alongside administrative tasks in a dynamic legal environment. This position is fully remote and requires availability during Pacific Standard Time (PST) business hours.
Scope of Services
Contractors will support the following client-driven tasks:
- Client Intake & Language Support (30-40%)
- Act as the first point of contact for Mandarin-speaking clients, prospective and current
- Provide real-time Mandarin-English interpretation during calls
- Assist with client intake calls and collect necessary case information
- Ensure clear, professional communication between clients and legal staff
- Translate written communications and documents as required
- Maintain confidentiality, professionalism, and empathy in sensitive interactions
- Administrative & Operational Support (60-70%)
- Manage and direct incoming calls via RingCentral
- Update and organize records in MyCase legal software
- Assist attorneys and staff with documentation and follow-ups
- Coordinate client communications and appointment scheduling
- Perform general virtual assistance and administrative tasks
- Maintain organized, confidential digital records
All engagements are governed by a contractor agreement, with services delivered professionally within agreed timelines and guidelines.
Required Qualifications
- Fluent in Mandarin (spoken and written)
- Strong English communication skills (spoken and written)
- Minimum 3+ years experience in:
- Client intake
- Administrative support
- Virtual assistant or office support roles
- Professional, confident phone presence
- Excellent organizational skills and attention to detail
- Discretion handling confidential legal information
- Comfortable working full-time during PST business hours
Preferred Qualifications
- Cantonese language proficiency (a strong plus)
- Experience in a law firm or legal setting
- Experience with:
- RingCentral
- MyCase or similar legal case management software
- Experience supporting bilingual client bases
Application Tools & Technologies
- Phone System: RingCentral
- Case Management: MyCase (or similar)
- Communication: Gmail / Google Workspace
- Documentation: Google Docs / Microsoft Office
- Scheduling: Calendar management tools
Work Schedule
🌟 Contracted Hours: 40 hours/week
🗓️ Working Days: Monday through Friday
⏰ Daily Hours: 8:30 AM – 5:30 PM PST (with a 1-hour unpaid lunch)
Note: The company will make reasonable efforts to align your schedule with client preferences. However, adjustments may be required based on time zones, capacity, and contractual agreements.
Terms of Engagement
- Operate under a Master Services Agreement and Statement of Work (SOW)
- This is a freelance contractor role, not employment
- All payments processed through 20four7VA based on contractual terms
Role Summary & Requirements
- Service: Business Support
- Experience Level: Senior
- Hours per Week: 40
- Working Hours: 8:30 AM – 5:30 PM PST, Monday to Friday
- Point of Contact: To Be Determined
- Number of Roles: 1
- Languages: Bilingual in Mandarin & English; Cantonese a plus
- Accent Quality: Native or near-native English clarity (Level A-B)
- Region Preference: Open to any region
What We Offer 🎁
- Competitive compensation rates
- Weekly payment schedule
- Various open positions
- Free training and upskilling opportunities
- Continuous support and mentorship
- A vibrant community of professionals
- And much more!