20four7VA Is Hiring A Bilingual Mandarin Intake Specialist & Administrative Virtual Assistant

Join 20four7VA as a Bilingual (Mandarin) Intake Specialist & Administrative Virtual Assistant — Remote, Senior Level

Become an essential part of a global legal support team by providing bilingual intake and administrative assistance from the comfort of your home. This full-time role offers the opportunity to leverage language skills and administrative expertise in a dynamic legal environment.

About the Position

20four7VA is seeking offshore independent contractors to deliver remote services primarily to developed markets such as the United States, United Kingdom, Canada, and Australia. Specifically, a California-based law firm is looking for a dedicated Bilingual (Mandarin) Intake & Administrative Virtual Assistant to support client communication and internal operations.

Approximately half of the firm's clients are Mandarin-speaking, making your language skills vital in ensuring accurate interpretation, smooth client intake, and efficient administrative coordination between clients and legal staff.

The ideal candidate is professional, empathetic, detail-oriented, and comfortable managing translation and administrative duties in a fast-paced legal setting. This is a full-time remote position aligned with Pacific Standard Time (PST) business hours.

Scope of Services

Contractors will perform tasks aligned with the following client needs:

• Client Intake & Language Support (30-40%)
  • Act as the first contact point for Mandarin-speaking clients, both prospective and existing
  • Provide real-time interpretation (Mandarin-English and English-Mandarin) during calls
  • Assist with client intake calls and gather case-specific information
  • Ensure clear, accurate communication between clients and attorneys
  • Translate written communications and documents as necessary
  • Maintain professionalism, confidentiality, and empathy in sensitive conversations
• Administrative & Operational Support (60-70%)
  • Manage and route incoming calls using RingCentral
  • Update and maintain records in MyCase legal management software
  • Assist attorneys with documentation and case follow-ups
  • Coordinate client communications and schedule appointments
  • Handle general virtual assistance and administrative tasks
  • Keep digital records organized and confidential

All services are governed by an independent contractor agreement, requiring professional execution within agreed timelines and guidelines.

Required Qualifications ✅

• Fluent in Mandarin (spoken and written)
• Proficient in English communication (spoken and written)
• At least 3+ years in:
  • Client intake
  • Administrative support
  • Virtual assistant or office support roles
• Professional and confident phone presence 📞
• Strong organizational skills and keen attention to detail
• Discretion in handling confidential legal information
• Ability to work full-time during PST business hours

Preferred Qualifications 🌟

• Proficiency in Cantonese (a significant plus)
• Experience in a law firm or legal environment
• Familiarity with:
  • RingCentral
  • MyCase or similar legal case management software
• Experience supporting bilingual client bases

Application Software & Tools

• Phone System: RingCentral 📱
• Case Management: MyCase (or similar)
• Communication: Gmail / Google Workspace
• Documentation: Google Docs / Microsoft Office
• Scheduling: Calendar management tools

Work Schedule & Compensation

• Contracted Hours: 40 hours/week
• Work Days: Monday – Friday
• Daily Hours: 8:30 AM – 5:30 PM PST (includes a 1-hour unpaid lunch)

Note: The company will make reasonable efforts to align your schedule with your preferences, but availability may vary due to time zone differences and capacity. Any schedule changes require mutual written agreement.

Terms of Engagement

• Operate under a Master Services Agreement and a Statement of Work
• This is *not* an employment offer; contractors are independent
• All payments processed through 20four7VA as per engagement terms

Role Details & Requirements

• Service: Business Support
• Experience Level: Senior
• Hours per Week: 40
• Daily Schedule: 8:30 AM – 5:30 PM PST
• Reporting To: To Be Determined
• Number of VAs: 1
• Languages: Fluent in Mandarin & English; Cantonese a plus
• Accent: Level A-B (native or near-native English clarity)
• Region Preferences: Global

What We Offer 🎁

• Competitive rates
• Weekly payments
• Multiple roles available
• Free training and upskilling opportunities
• Ongoing support and guidance
• A vibrant, supportive community
• And much more!