Lensa Is Hiring A Bilingual Machine Learning Data Associate - Portuguese (Remote), Customer Engagement Technology

Join Amazon as a Machine Learning Data Associate (Portuguese) – Enhance Global Customer Support through Innovative Translation Technologies 🚀

Lensa, the leading career site for job seekers at every stage, is proud to partner with Amazon in seeking talented professionals for this exciting role. Apply today via Lensa and be part of shaping the future of customer engagement!

About the Role

Amazon’s Customer Engagement Technologies (CET) organization develops sophisticated products that power Customer Service (CS) worldwide. These products enable effortless self-service and automated solutions, while also supporting Customer Service Associates (CSAs) in resolving issues effectively through human-centered design. A key innovation is a real-time neural machine translation system supporting up to 39 languages. This system aims to eliminate language barriers across customer interactions via email, chat, Message Us, and CS Chatbot channels, enabling Amazon to support customers globally, regardless of language.

Your Impact

As a Machine Learning Data Associate (MLDA) – Specialist Portuguese, you will:

• Audit and improve Portuguese-to-English and English-to-Portuguese machine translations.
• Review interactions on text-based channels to assess translation quality.
• Identify key opportunities for translation enhancements to elevate customer experience.
• Collaborate with Program and Product Managers to optimize translation processes and testing.
• Contribute to a global team influencing product strategies and customer solutions worldwide.

What We're Looking For

The ideal candidate is a native Portuguese speaker fluent in English, detail-oriented, and an effective communicator. You are data-driven, eager to learn from interactions, and comfortable working in a fast-paced, dynamic environment. Your work will directly influence front-line operations and improve customer satisfaction.

Key Responsibilities

• Providing native-level translation and localization in Portuguese.
• Testing and reading content in Portuguese, then documenting outcomes in English for stakeholders.
• Supporting internal and external customers through your Portuguese skills.
• Navigating internal tools to understand and improve the customer journey.
• Maintaining a strong attention to detail and quality.
• Adapting quickly to changing priorities in a dynamic environment.

A Typical Day

Your daily activities may include, but are not limited to:

• Localization and translation tasks.
• Testing various workstreams to ensure quality.
• Reading customer interactions in Portuguese and documenting findings in English.
• Managing relationships with stakeholders.

Benefits & Perks

Amazon offers a comprehensive benefits package supporting you and your family, including:

• Medical, Dental, and Vision coverage
• Maternity and parental leave options
• Paid Time Off (PTO)
• 401(k) retirement plan

Note: Benefits may vary based on location, work hours, and employment status.

About the Team

The Omni MLDA division of Customer Engagement Technologies (CET) partners with stakeholders to:

• Automate customer service processes
• Enhance the end-to-end customer experience

Basic Qualifications

• Fluent in Portuguese and English (verbal and written)
• At least 1 year of experience in localization and translation
• Strong attention to detail
• Excellent communication skills
• Customer service experience
• Ability to handle complex, evolving environments
• Capability to interpret customer needs into clear requirements

Preferred Qualifications

• Experience with project planning—scoping, deadlines, backlog management, reporting
• Bachelor’s Degree
• Knowledge of data processing and trade-offs
• Experience with machine learning, AI, and natural language understanding data

Additional Information

Amazon is an equal opportunity employer. We consider qualified applicants with arrest or conviction records, in accordance with local regulations, including the Los Angeles County and San Francisco Fair Chance Ordinances.

If you require workplace accommodations during the application or interview process, visit this link for support.

Compensation & Application

The annual base pay ranges from $32,700 to $70,000, based on geographic location and experience. Additional compensation may include equity, sign-on bonuses, and other benefits. Learn more at Amazon Employee Benefits.

This position will remain open until filled. Interested candidates should apply via Amazon's career sites.