EnGen Is Hiring A Bilingual Learner Operations Associate

Join a mission-driven organization dedicated to transforming adult English education through innovative technology and human-centered support. We are hiring a Bilingual Learner Operations Associate (English/Spanish) for a 3-month contract—fully remote in the U.S.!

Job Title

Bilingual Learner Operations Associate (English/Spanish) – 3-Month Contract

Reports To

VP of Education, Engagement, and Operations

Location

Fully remote: Work from anywhere in the continental U.S.

About The Organization 🌟

EnGen is an AI-powered English learning platform committed to addressing systemic access issues. In the U.S., adult English learners comprise 1 in 10 working-age adults, yet only 4% are served effectively by the workforce system.

As a Certified B Corporation, we collaborate with employers, educators, workforce boards, and governments to connect workers with essential language skills and career pathways. Our mobile-first platform offers personalized, real-world English instruction through media-rich content and adaptive learning, supported by multilingual coaches, enrollment specialists, and live virtual workshops.

Our mission is to leverage technology so people can focus on what humans do best—thinking, feeling, and innovating. We foster a culture that is nimble, empowering, welcoming, and transparent, with core values of inclusivity, empathy, and authenticity. Being fully remote and growing rapidly across the U.S., we’re dedicated to reshaping workforce development nationwide.

Position Overview 🚀

As part of EnGen’s Operations Team, the Learner Operations Associate will be a proactive, results-driven team member delivering exceptional customer service to learners and clients. This role involves responding to requests, managing operational tools, supporting cross-functional teams, and reporting directly to the VP of Education, Engagement, and Operations.

Essential Duties & Responsibilities 🎯

• Support onboarding for non-coaching learners and facilitate enrollment across various clients
• Assist with learner re-enrollment via calling campaigns
• Provide over-the-phone support for learners using Aircall
• Offer operational support to Customer Success and Channel Partner teams

Other Duties & Responsibilities 🔄

• Help with operational tasks such as learner enrollment and deactivation
• Cross-train with team members to ensure support as needed
• Identify opportunities for process improvements and operational efficiencies
• Assist in implementing best practices to streamline workflows
• Collaborate to boost seat utilization and learner engagement
• Participate in internal meetings and other assigned tasks

Knowledge and Skills 🧠

• Fluent bilingual proficiency in English and Spanish (spoken and written)
• Passion for helping learners overcome language barriers to achieve career growth and economic mobility
• Strong organizational and time management skills
• Excellent communication skills at all levels, with exceptional writing abilities
• Customer service expertise with cross-cultural sensitivity
• At least 2 years of experience in customer service, operations, or related fields
• Comfort with Microsoft Excel for data entry, sorting, and basic formulas
• Experience with digital communication tools (e.g., HubSpot, Salesmsg, Freshdesk)
• Action-oriented mindset with a strong sense of urgency
• Proactive, able to take initiative with minimal guidance

\,Additional Information 🤖

We may utilize AI tools during our hiring process to assist with reviewing applications, analyzing resumes, or evaluating responses. These tools support our recruitment team and do not replace human judgment. Final hiring decisions will always be made by humans. For more details on data processing, please contact us.

Role Details & Compensation 💼

• Contract duration: 3 months
• Weekly hours: 20 hours
• Hourly rate: $25/hr
• Must be authorized to work in the United States
• Flexible working hours required