VirtualVocations Is Hiring A Bilingual Lead Administrator

Join a dynamic company seeking a skilled Bilingual Spanish Lead Contact Center Administrator to elevate customer service operations and support quality initiatives.

Position: Bilingual Spanish Lead Contact Center Administrator

🔑 Key Responsibilities

• Review and update work instructions and documentation to ensure accuracy and clarity.
• Support quality performance programs and assist with quality assurance disputes.
• Assist new hires and contribute to ongoing quality initiatives and special tasks.

🎯 Required Qualifications

• High School Diploma or equivalent
• 4+ years of relevant experience
• At least 1 year of New York State of Health (NYSOH) Lead Administrator experience
• Fluency in reading, writing, and translating in both English and Spanish
• Must reside within 100 miles of a New York office