VirtualVocations Is Hiring A Bilingual Korean Call Center Representative

Join our team as a Call Center Representative and be the frontline in delivering exceptional customer service through inbound and outbound calls. 🎧📞

Job Overview

We are seeking a dedicated Call Center Representative responsible for managing incoming and outgoing calls, scheduling appointments, and addressing patient inquiries with professionalism and efficiency.

Key Responsibilities

• Handle calls: Manage inbound and outbound calls efficiently while maintaining a professional demeanor.
• Schedule appointments: Use the electronic medical record (EMR) system to accurately book patient appointments.
• Respond to inquiries: Address questions from patients regarding services, appointment availability, and billing matters.

Required Qualifications

• Educational background: Associate degree preferred or equivalent relevant call center experience.
• Experience: 1-2 years in customer service or related fields.
• Language skills: Bilingual in Korean is required.
• Typing proficiency: Ability to pass a typing test with at least 40 WPM.
• Technical requirements: Reliable high-speed internet connection and a private workspace.