CVS Health Is Hiring A Bilingual Japanese Customer Service Representative

Join CVS Health® and Make a Difference in People's Lives! 🚀

At CVS Health®, we're dedicated to building a world of health tailored to every individual, creating a more connected, convenient, and compassionate healthcare experience. Be part of a passionate team that cares deeply, innovates with purpose, and prioritizes safety and quality in everything we do. Join us in helping to simplify healthcare — one person, one family, and one community at a time.

Position Summary

We are seeking flexible candidates for full-time roles, working 40 hours per week with shifts that can be scheduled anytime between 7:30 a.m. and midnight, Monday through Sunday.

Training Period: 16 weeks, from 8:00 a.m. to 4:30 p.m. EST, with 100% attendance required.

Key Responsibilities

• Operate as a company representative by answering and documenting all incoming contacts, determining their nature, and responding to complex calls.
• Show respect and kindness to every member, thoroughly answering questions to ensure high customer satisfaction and loyalty.
• Identify and analyze data to determine and execute the best course of action to resolve member and customer inquiries.
• Follow established procedures to meet customer/member needs, enhancing CVS Health's brand recognition and competitive edge.
• Communicate effectively across diverse work units and organizational departments to resolve issues promptly.
• Complete required training to proficiently use tools and recall necessary information.

Required Qualifications

• 1 year of experience in a customer service role managing and resolving complex customer needs via phone.
• Reliable high-speed internet with the ability to hardwire via Ethernet from cable modem to PC.
• 1 year of work experience using Windows-based applications including Microsoft Office, internet navigation, and email.
• Japanese bilingual skills, with passing results on written and verbal assessments.

Preferred Qualifications

• Healthcare experience and familiarity with benefits, insurance, and medical terminology.
• Over 1 year of inbound call center experience.
• Excellent oral and written communication skills.
• Strong analytical, problem-solving, and active listening skills.
• Receptiveness to feedback and a proactive approach to continuous improvement.
• Positive attitude and excellent interpersonal skills.
• Empathy towards customer needs and a desire to foster a positive team environment.

Additional Details

Anticipated Weekly Hours: 40

Employment Type: Full-time

Pay Range: $17.00 - $31.30 per hour

This range reflects the base hourly or annual salary, with actual offers dependent on experience, education, location, and other factors.

Why Work With Us? 🌟

Our people drive our future. We celebrate diversity and are committed to creating an inclusive workplace where every colleague feels valued and, most importantly, that they belong.

Great Benefits for Great People 🎉

We offer a competitive benefits package designed to support your physical, emotional, and financial well-being. Benefits include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources based on eligibility

Further details will be provided during the application process. The application deadline is June 16, 2026.

Equal Opportunity Employment

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.